Senior Manager, Global Network & Infrastructure Operations Scottsdale, Arizona, S

Location:

Scottsdale, Arizona, United States

A major focus of this role is improving wireless performance through RF excellence, including resolving recurring connectivity issues in high-visibility executive/VIP areas (e.g., HQ locations with frequent Wi‑Fi drops). You’ll also modernize monitoring by operationalizing monitoring tools (such as Thousand Eyes or Dynatrace, Aruba UXI) while bringing clarity and consistency across an existing ecosystem of network monitoring tools.

Location: This role is eligible to be based out of one of Axon's US hubs located in Boston or Scottsdale with travel up to 20–30%
Reports to: Senior Director, IT Operations
Direct Reports: 3

• Lead, mentor, and scale a high‑performing Infrastructure team across corporate network, site connectivity, and operational excellence.
• Translate business needs (RTO readiness, executive experience, site growth) into a clear infrastructure roadmap with measurable reliability outcomes.
• Establish a culture of end‑to‑end ownership: clear service boundaries, accountable incident leadership, and disciplined follow‑through.

• Own stability and standards across Axon’s current stack, including Aruba Central, Aruba switching, Cisco SD‑WAN, and Palo Alto ION.
• Deliver an explicit reliability target of 99.9% uptime for RTO hub office Network and Wi‑Fi, with defined service ownership, monitoring, and response standards.
• Build and execute a wireless performance program grounded in RF fundamentals:
• Site surveys and spectrum analysis
• Capacity planning for high‑density areas
• Channel/power optimization and interference mitigation
• Roaming/association/authentication troubleshooting
• Validation plans that prove improvement (not “we think it’s better”)
• Prioritize high‑visibility areas where experience matters most (executive/VIP spaces, key meeting floors, critical collaboration zones).

• Modernize observability by implementing and operationalizing monitoring tools (dashboards, alerting, adoption into incident workflows).
• Bring order to an existing monitoring ecosystem (potentially including tools like Thousand Eyes, Logic Monitor, and others): reduce noise, improve signal quality, and standardize what “actionable” means.
• Establish and enforce operational excellence:
• Incident response and comms cadence
• Post‑incident reviews / RCA with tracked corrective actions
• Change management (peer review, maintenance windows, rollback plans, post‑change validation)
• On‑call readiness and runbooks for repeatable failures
• Improve reliability metrics such as time‑to‑detect, time‑to‑restore, and repeat incident rates.

• Own multi‑site vendor and circuit lifecycle management: inventory, renewals, change orders, ISP coordination, and escalation.
• Partner with Finance/Procurement to ensure billing accuracy and prevent service disruption caused by vendor administrative breakdowns.
• Manage vendor performance with clear expectations, escalation paths, and documentation.

• Partner closely with IT Support, Client Engineering/Collaboration, Security, Facilities/Workplace, and Manufacturing/Operations to deliver end‑to‑end outcomes.
• Provide executive‑ready status reporting on reliability, incident trends, risk, and roadmap progress.

• 10–12+ years in enterprise infrastructure/networking, with 4+ years leading teams (hiring, coaching, performance management).
• Proven track record operating multi‑site environments with high availability expectations and strong stakeholder visibility.
• Strong incident leadership and operational maturity: you’ve built (or significantly improved) monitoring, on‑call, RCAs, and change control.

• Wireless & RF expertise: ability to diagnose and resolve real‑world Wi‑Fi reliability problems (interference, capacity, roaming, sticky clients, mis‑tuned RF, AP placement).
  Strong working knowledge of:
  • Aruba Central (ops, configuration standards, troubleshooting)
  • Aruba switching (enterprise access/distribution…