Dynamics 365 Platform Architect

Apply for the Dynamics 365 Platform Architect role at Troon.

Troon seeks a skilled Microsoft D365 Platform Architect & Hands‑on Developer to join our team. The ideal candidate will have extensive experience in implementing, customizing, and optimizing Microsoft Dynamics 365 solutions, with primary focus on CRM/Customer Experience, Integrations & Environment Management. You will work closely with stakeholders to understand business requirements and translate them into technical solutions.

Additionally, as a hands‑on developer, you will play a key role in the design, development, and customization of Microsoft Dynamics 365 (D365) solutions to meet the unique needs of our organization.

• Develop and implement architectural solutions for Dynamics 365 CE ensuring best practices in scalability, security, and performance.
• Includes Overarching System Architecture (including other systems that integrate with F&O such as CE and/or UKG).
• Oversee & review internal & external development to ensure high‑quality delivery according to approved design specifications.

• Orchestrate & manage all code deployments/releases on the D365 Platform (CRM/FnO/Integrations).
• Manage 6 current environments – upgrades & refreshes.
• Manage integrated applications – upgrade & test as needed.
• Implement & adhere to SDLC best practices & processes.

• Design, develop, and implement customizations and extensions to the D365 platform using tools such as Power Platform, Power Automate, Power Apps, and Azure Dev Ops.
• Develop integrations between D365 and other systems or applications, leveraging APIs, web services, and middleware.
• Customize D365 forms, views, workflows, and reports to meet business requirements.
• Write and maintain clean, efficient, and well‑documented code following best practices and development standards.
• Design, implement & maintain integrations between Dynamics 365 and other systems (e.g., ERP, CRM, third‑party applications) using APIs and middleware.

• Provide technical support to D365 users, troubleshooting issues and resolving problems in a timely manner.
• Collaborate with business analysts, stakeholders, and end‑users to gather requirements and translate them into technical solutions.
• Conduct technical feasibility assessments and provide recommendations for solution design and architecture.
• Create technical design documents, including data models, entity relationship diagrams, and system architecture diagrams.

• Train and mentor junior developers and team members on Dynamics 365 best practices and new features.

• Develop and execute test plans and scripts to ensure the quality and stability of D365 customizations and integrations.
• Share test plans with BAs to help build robust QA & Regression Test Suite.
• Troubleshoot and resolve issues encountered during testing, deployment, or production use.
• Conduct technical feasibility assessments and provide recommendations for solution design and architecture.
• Create technical design documents, including data models, entity relationship diagrams, and system architecture diagrams.

• Stay up to date with the latest updates, features, and best practices related to D365 development.
• Identify opportunities to optimize and enhance existing D365 solutions to improve performance, usability, and scalability.
• Lead & participate in code reviews, knowledge sharing sessions, and other collaborative activities to foster a culture of continuous improvement.
• Streamline processes – from technical deployments & environment management to business app usability.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in Microsoft Dynamics 365 CE development and architecture with an integrated Dynamics 365 F&O environment.
• 5+ years of experience in D365 Platform environment management.
• Experience with Dynamics 365 integrations using Microsoft Dataverse and other third‑party connectors.
• Proven experience as a software developer or similar role, with specific experience developing solutions on the D365 platform –…