ServiceNow Developer

Job Description

We are seeking an experienced Service Now Developer to join our client’s team. This role is ideal for a technical professional who thrives in customer-facing environments and has a strong background in IT Asset Management (ITAM) and IT Operations Management (ITOM) implementations. As part of a Managed Service Provider, you will work closely with clients to deliver high-quality Service Now solutions while maintaining a personable and consultative approach.

Design, develop, and implement Service Now solutions with a focus on ITAM and ITOM modules.

Collaborate with clients to gather requirements, provide technical guidance, and ensure successful project delivery.

Perform CMDB administration tasks (approximately 15% of weekly workload), including:

Updating Configuration Items (CIs)

Managing dashboards and reports

Ensuring data integrity and compliance

Troubleshoot and resolve technical issues related to Service Now applications.

Maintain documentation for configurations, workflows, and integrations.

Work in a customer-facing capacity to provide support and build strong client relationships.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• In-depth experience with Service Now development, specifically ITAM and ITOM implementations.
• Strong understanding of CMDB structure and administration.
• Excellent communication and interpersonal skills; ability to work effectively with clients in a consultative manner.
• Experience working in a Managed Service Provider environment is highly preferred.
• Service Now certifications (e.g., CSA, CIS-ITOM, CIS-ITAM).
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.