Manager, Resiliency and Platform Engineering

Manager, Resiliency and Platform Engineering page is loaded## Manager, Resiliency and Platform Engineering locations:
Scottsdale AZ - Technology & Digital Commerce Center time type:
Full time posted on:
Posted Yesterday job requisition :
R20951
** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office   
** Choice Hotels has an exciting new opportunity as our
** Manager, Resiliency and Platform Engineering
** in the
** Sky Touch Technology
** division. Sky Touch Technology is an independently operated division of Choice Hotels that provides the most widely used cloud-based (SaaS) hotel property management system. As a key member of the Sky Touch Technology organization, this role is responsible for leading the teams and practices that ensure the reliability, resilience, and operational readiness of a mission-critical, multi-tenant SaaS platform operating at enterprise scale.**#Skys

The Limit
** when you **#Make It Your Choice **! We encourage you to apply today!
** Your Responsibilities**
* ** Serve as a senior technical authority for resiliency and reliability**, influencing platform architecture, operational design standards, and cross-domain engineering decisions beyond the immediate team.
* Lead and manage multiple engineering teams focused on application resiliency, data resiliency enablement, and engineering platform improvements, ensuring clear direction, priorities, and accountability.
* Own and drive year-round resiliency initiatives that reduce the likelihood and impact of outages in mission-critical systems, particularly during peak travel season when system stability directly impacts revenue and guest experience.
* Eliminate recurring production issues by addressing systemic root causes such as runtime instability, memory leaks, incorrect failure propagation, unsafe operational practices, and brittle defaults.
* Define and enforce standards for observability, monitoring, alerting, and operational readiness that improve signal quality, reduce unnecessary paging, and accelerate diagnosis and recovery.
* Lead platform and runtime modernization efforts including upgrades, containerization, serverless development standards, and engineering toolchain improvements while feature delivery continues in parallel.
* Improve developer experience as a reliability and quality lever by delivering tooling, frameworks, templates, documentation, and paved-road solutions adopted across engineering teams.
* Partner with enablement teams and application teams to drive adoption of standards and practices without owning their feature roadmaps.
* Apply automation and pragmatic use of AI where it demonstrably reduces engineering toil, accelerates remediation, or improves operational outcomes, prioritizing durability and adoption over experimentation.
* Translate technical risk into clear business context and communicate progress, outcomes, and priorities to engineering and technology leadership.
** Your Experience, Skills & Competencies
*** Bachelor's degree in related field required or equivalent experience
* Master’s degree in related field preferred
* At least 10 years’ experience in in software engineering, platform engineering, or reliability-focused roles, with multiple years leading engineering teams.
* Proficient in Microsoft Outlook, Excel, PowerPoint and Word
* Demonstrated success improving the reliability of distributed systems through
** systemic fixes rather than reactive incident management**.
* Strong technical background in Java-based systems, cloud environments, and modern application architectures, including microservices, event-driven systems, and legacy platforms.
* Experience leading large-scale platform, runtime, or foundational technology modernization efforts in production environments.
* Proven ability to define engineering standards and drive adoption across teams
** without direct ownership of their delivery commitments**.
* Experience improving observability, monitoring, and operational practices to reduce noise, accelerate diagnosis, and improve recovery outcomes.
* Comfort operating in environments where reliability issues have direct revenue and customer experience impact.
* Practical experience applying automation and AI-enabled tools to improve engineering productivity, quality, or operational outcomes.
* Strong communication and leadership skills, with the ability to set technical direction, make decisions under uncertainty, and hold teams accountable for durable outcomes.
* Successful candidates for this role consistently demonstrate the following leadership competencies:
* ** Manages Complexity**:
Effectively navigates complex technical and organizational environments by synthesizing incomplete or conflicting information, identifying root causes, and making sound decisions that balance short-term delivery with long-term system health.
* ** Decision Quality**:
Makes timely, well-reasoned decisions under uncertainty, particularly when reliability, revenue, and customer…