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Software Engineer II - ServiceNow Developer & ITSM
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-01-10
Listing for:
JDA Software
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
IT Support, Cloud Computing
Job Description & How to Apply Below
Bangalore time type:
Full time posted on:
Posted Todayjob requisition :
254626
** Scope:
*** The Service Now team collaborates with business and IT stakeholders to deliver reliable, scalable, and innovative Service Now solutions.
This role focuses on hands-on development, customization, and platform enhancements across ITSM and related modules.
* The ideal candidate will contribute to solution design, scripting, integration, and platform optimization while learning and growing under senior guidance.
** Technical Environment:**
* ** Service Now Platform:
** ITSM, CSM (basic), CMDB
* ** Scripting & Development:
** JavaScript, Glide scripting, Client & Server scripts, UI policies, Business Rules
* ** Integrations:
** REST, SOAP, Integration Hub, Flow Designer
* ** Platform Components:
** Notifications, ACLs, Service Catalog, Forms, UI Builder (basic)
* ** Dev Ops/Agile:
** Update Sets, ATF (basic), Agile Methodology
*
* What You’ll Do:
**** Develop & Deliver
*** Design, develop, and configure solutions across Service Now ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.).
* Customize forms, workflows, business rules, client scripts, UI policies, and notifications using JavaScript and Glide APIs.
* Build and support integrations with enterprise systems via REST/SOAP APIs and Flow Designer.
* Configure and manage notifications, email templates, and triggers.
* Develop and maintain Access Control Lists (ACLs) for secure access control.
* Support CMDB maintenance, data imports, and discovery-related tasks.
** Collaborate & Support
*** Work with functional and technical teams to understand requirements and deliver optimized solutions.
* Assist in testing, troubleshooting, and resolving platform-related issues.
* Participate in platform upgrades, releases, and performance tuning.
* Contribute to documentation and adherence to coding best practices.
** What We Are Looking For:**
* *
* Experience:
** 2-4 years of hands-on Service Now development experience.
* ** Core
Skills:
** ITSM configuration, JavaScript scripting, Glide API, Flow Designer, and Integration Hub.
* ** Integration
Experience:
** REST/SOAP APIs and related authentication mechanisms.
* ** Security:
** Experience with ACLs, roles, and platform security.
* ** Notifications:
** Proficiency in creating and managing triggers and templates.
* ** Modules Exposure:
** Working knowledge of CMDB or CSM modules.
* ** Platform Understanding:
** Awareness of Service Now architecture, data model, and update set migration.
* Certifications:
Service Now CSA preferred (CIS–ITSM is a plus).
** Our Values
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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