Sr. Manager, Solutions Architecture; Marketing Cloud

About AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events—from concerts and festivals to sports and theater—at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game‑changing solutions for our clients. We’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

AXS is looking for a talented and motivated leader to join our Product Management team as a Sr Salesforce Marketing Cloud Architect. You will execute automation, SQL, and data transformations to support email, push, in‑app, and SMS marketing communication initiatives. You will collaborate and work with various teams to design and implement multi‑channel campaigns within the marketing ecosystem. You will stitch together complex business requirements and translate them into technical solutions within the Salesforce Marketing Cloud platform and Mar Tech platforms.

You will document and follow best practices in developing and executing campaigns. You will also mentor and lead a team of engineers, admins, and architects across the Salesforce COE.

An ideal candidate will be a self‑motivated, independent problem solver who is excited to dive into the details, ask questions, make recommendations, drive results, and take a vested interest in developing their team and excelling together.

• Own, prioritize and deliver a product vision and roadmap that satisfies establishing the strategy, business goals, and customer needs for Marketing Cloud.
• Own the Marketing Cloud product to success, ensuring customer value is embedded in product utilization.
• Partner with internal business, Lifecycle Marketing, and engineering teams to create customer‑centric approaches to meet aligned business and customer requirements throughout the product lifecycle (from build, to launch and run).
• Build a strong relationships within the data engineering team to architect, design and maintain the data flows and integrations into the marketing data hub and with all marketing platforms.
• Collaborate with your team to build and align the Salesforce Marketing Cloud product roadmap to the 3‑year product vision and strategy for technology within the product organization.
• Own the Marketing Cloud squad’s product backlog and leads all aspects of ongoing backlog refinement throughout the product lifecycle, using insights and analytics to make informed recommendations and decisions along with delegating and prioritizing work for their team.
• Work with Product Managers to create and manage artifacts (e.g., product epics and stories in canonical format) that create clarity for the team.
• Participate in the annual planning effort, including budgeting and planning, as well as defining group objectives that support the overall objectives.
• Mentor, grow and ensure team members can visualize and work towards a meaningful career path at the company.
• Influence and support product management best practices, increasing the value and effectiveness of your team and their outputs.

• 8‑10 years’ experience in Product Management and/or Engineering is required.
• 6+ years’ hands‑on experience with Salesforce Marketing Cloud and other enterprise marketing tools.
• Experience in leading a team of engineers, prioritizing and delegating work.
• Strong technical background in marketing technology applications such as CDP, CRM, DSP, and Customer 360.
• Proficiency in data integration techniques, including ETL, pub/sub, messaging, and eventing.
• Experience with cloud platforms, such as Google Cloud and Microsoft Azure, and a solid understanding of cloud‑based infrastructure and services.
• Strong technical skills with ability to…