Sr. Systems Engineer – Data Storage & Backup Technologies

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

The Sr. Systems Engineer leads planning activities that will drive designing, engineering and executing the installation and administration of the organization’s Hosting Infrastructure and Operating Systems (on‑prem and cloud). Manages cloud and physical infrastructure systems and configurations; provides recommendations and guidance to other departments in developing Early Warning Services Technology Standards. Ensures system health is optimized to support internal and external customers.

Major systems supported by this team include, but are not limited to, Linux, Windows, Virtualization, Storage, and Data Center and all Internet related tools to ensure they function as expected.

• Designs, develops, documents, tests and debugs new and existing configuration management patterns and infrastructure as code. Performs systems engineering, installation, configuration, and maintenance of assigned technology responsibilities.
• Works collaboratively with other technology and business teams to gather requirements and develop technology standards. Engages vendor partners to evaluate, test and implement technology solutions that meet business requirements.
• Implements and reviews systems monitoring to ensure platform availability and optimal performance. Analyzes systems health data and makes recommendations to improve performance, prevent service degradation and ensure high availability of technology platforms.
• Provides systems production support, reporting and monitoring of availability for IT Systems.
• Resolves escalated and complex hardware/software related problems as tier III support, diagnoses issues, performs root cause analysis and implements mitigating measures of assigned technology platforms.
• Identifies, evaluates and implements new technologies to continually simplify the environment while improving security and performance.
• Implements defined changes to existing hardware and operating system infrastructure such as security patches, non-security patches and technology upgrades in support of vulnerability management, emerging threats and lifecycle management.
• Creates and/or edits technology policies, procedures and associated documentation.
• Interacts with internal customers and external vendors to provide quality customer service.
• Supports the company’s commitment to protect the integrity and confidentiality of technology systems and data.
• Supports existing technology infrastructure in an on‑call capacity as part of a team rotation.
• Stays current on the latest industry technologies, trends and strategies.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• Mentors, trains, coaches, guides Systems Engineers. Applies direction/feedback from management to continually improve performance and service levels.
• Participates in and follows change management processes for change implementation.

• High school diploma or GED.
• Minimum of 8 years of experience in system administration, system engineering, computer programming or related work experience.
• Strong attention to detail and analytical skills.
• Excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
• Progressive experience managing professional relationships with vendors/contractors and establishing mutually beneficial relationships through negotiation and coordination.
• Collaborat…