Technical Support Specialist

Overview

We are excited to present the Technical Support Specialist in Scottsdale, AZ. To be considered for this position you must be a US Citizen, have a Current DoD security Clearance of Secret or higher, have +3 years of experience, and be willing to work on contract on site in Scottsdale, AZ. This is a W2 position, there are no C2C, C2H or 1099 options.

Scottsdale, AZ
Contract Position

This estimate represents the typical salary range for this position based on experience and other factors, (geographical location, etc.)

Active Secret Clearance Required to Start

Support the Rescue 21 System
, the U.S. Coast Guard’s maritime emergency and distress communication network, by providing advanced troubleshooting, technical support, and system-level customer assistance for mission-critical operations.

• Respond to customer inquiries via phone, email, or chat regarding system installation, operation, maintenance, and compatibility.
• Diagnose and resolve complex issues related to electromechanical equipment
  , software applications
  , and networked/wireless systems
  .
• Document technical support activity, track recurring issues, and contribute to product quality improvement efforts.
• Escalate unresolved issues to engineering teams, reporting software bugs or design/reliability problems.
• Provide support to field engineers, technicians, and internal teams
  , including troubleshooting and debugging support.
• Participate in installation, configuration, and end-user training for Rescue 21 systems.
• Ensure all repair and support activities align with customer quality standards and company procedures.
• Interface directly with highly technical end users and government customers in mission-critical environments.
• Manage technical service delivery and issue resolution for customer programs and system deployments.

• U.S. Citizenship is required by Federal Law
• Associate's degree or equivalent, plus a minimum of 3 years of relevant experience in IT systems, customer technical support, or electronics.
• Active DoD Secret clearance required at time of hire.
• CompTIA Security+ (Sec+) or equivalent IAT Level II certification required at time of hire.
• Proficient in network and IT systems management
  , Windows troubleshooting
  , and software administration
  .
• Hands-on experience with:
• SQL Server and database support
• Windows Active Directory tools
• Microsoft Terminal Server
  , HBSS
  , Anti-Virus
  , and network monitoring tools
• Oracle CRM
  , CA Spectrum One Click
  , and asset management software
• Strong knowledge of failure analysis and root cause reporting in technical environments.
• Experience supporting DoD or DHS systems preferred.
• Excellent judgment in applying troubleshooting techniques and working independently on complex issues.

• Military background, technical college education, or equivalent IT-related training
  .
• Experience in direct customer service and high-tempo mission-critical operations.

• Associate

• Contract

• Defense and Space Manufacturing and Aviation and Aerospace Component Manufacturing