Sr. Director, Engineering -Commerce

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Sr. Director, Engineering is responsible for Production Reliability, Cloud Infrastructure, Quality Engineering and Release processes across the Zelle product line. Primary responsibility of this person is to care about uptime and be able to dive deep on any issue that results in service interruption, no matter how minor. This position is responsible for directing and overseeing end to end Quality Engineering and Release Engineering within the full SDLC process.

• Builds, Mentors, Coaches and directs a highly performing team of Managers and Individual Contributors in Quality Engineering, SRE and Release Engineers.
• Actively contributes toward the vision, organization, and strategic leadership of the Software Engineering department.
• Provides resource management to the team by participating in the hiring process, coordinating project assignments, documenting, and executing annual performance evaluations.
• Creates, owns and executes long term End to End Quality Engineering within SDLC which includes understanding business requirements, creation of test plan, execution, Automation Testing framework, evaluating existing methodologies/standards, identifies, and tracks metrics and recommends process improvements.
• Provides status report on Engineering Excellence and Quality to keep executive-level management informed of department progress and problems.
• Develops a strong network with external customers and other executives, creates executive presence within strategic organizations, and represents the company in the industry.
• Establishes Quality of service (QoS) metrics across all production assets including hardware and software.
• Constantly reviews tooling, monitoring, and alerting against best practices.
• Attends RCA meetings and act as a bar raiser in those meetings.
• Holds teams accountable to the defined QoS metrics.
• Ensures that the appropriate documentation, knowledge, and competence to effectively manage and remediate company applications exists.
• Ensures there is a strong and robust risk management culture, with supporting testing for proactive identification of risks and issues.
• Responsible for aligning strategic direction of the team with IT and Early Warning's strategic goals.
• Enhances and matures the Agile software development lifecycle (including testing) within Software Engineering department by applying industry best practices & processes.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

• Education and experience typically obtained through completion of a bachelor's degree in computer science, Technology, or related field.
• 15 or more years of experience in progressive technology organizations, including at least 10 years of leadership experience.
• Demonstrated experience running a high performing SRE and/or QA team in a fast-paced, mission critical production environment.
• Demonstrated success developing and retaining highly engaged, high performing teams and aligning talent to meet business needs.
• Demonstrated experience establishing and leading a 24X7 on-call team.
• Demonstrated experience establishing and leading on-call rotations in engineering and hardware support teams with primary, secondary and tertiary schedules and relevant training.
• Experience with industry standard tools such as Splunk, Zabbix, Grafana, Pager Duty, App Dynamics etc.
• Attention to detail and the ability to set expectations and hold myriad teams accountable to quality metrics are also must-have skills.
• Highly effective interpersonal and communication skills with executive presence.
• Influential leader of change and innovative solutions.
• Demonstrated ability to mentor and energize people showcasing technical and leadership skills.
• Ability to effectively influence and interact with leaders across the organization including executives.
• Ability to think strategically and translate strategies into business plans that integrate across functions.
• Effective direct and indirect leadership skills, strong prioritization and delegation…