SRE Analyst II

Join to apply for the SRE Analyst II role at QE Solar
.

This range is provided by QE Solar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $80,000.00/yr

The Site Reliability Engineer (SRE) Analyst II is the organization’s second line of support and brings strong problem‑solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizational challenges, develop scalable processes, and efficiently manage issues. Reporting inside the SRE team, the Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOPs that improve the organization.

*** MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA***

• Advanced troubleshooting and diagnosing of issues.
• Provide a positive user‑resolving experience.
• Maintain accurate SOP documentation.
• Provide users training on how to use company hardware or software properly.
• Provide training to tier 1 support technicians.
• Manage and resolve escalated tickets.
• Maintain system capabilities by testing existing equipment or programs and trying out new ones.
• Develop and deliver interactive dashboards, reports, and tools.
• Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
• Manage ticketing, EDR, IAM and other applications required for daily operations and security.
• Collaborate with end‑users to understand and address their technical needs and concerns, offering clear and concise explanations.
• Work with team members to solve complex issues from all aspects of the current environment.
• Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.
• Assist in the upkeep and functionality of web applications.
• Support and maintain updated technology inventory.
• Create new service catalog items, incorporating them into the CMDB.
• Establish KPI‑driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
• Adopt an analytical stance in translating business requirements into data‑centric requirements to create a cohesive solution.
• Drive regular conversations with business and technical resources to ensure risks are assessed, needs are met, and insights are developed and implemented as intended.
• Design and maintain flowcharts, graphs, and diagrams for business‑ and data‑related processes as needed.
• Provide an inventory and description of all data sources, their structures, and their relationships used for analysis.
• Identify, develop and deliver compliance reporting that meets business objectives, collaborating with stakeholders to ensure ongoing quality and accuracy.
• Support office admin needs as required.

• Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint.
• Proficient with technology and computing via a variety of cloud‑based programs and data processing/technical/management software programs.

• Strong customer service, professionalism, respect, and good interpersonal skills are a must.
• Experience in enterprise‑level data analysis tools, techniques, and methodologies.
• Analytical and problem‑solving skills.
• Practical experience in managing data projects.
• Mature understanding of business processes with the ability to translate needs into solutions.
• Effective interpersonal and communication skills to collect and present complex insights concisely.

• Ability to multi‑task and prioritize work in a standardized, scalable manner.
• Comfortable working as a team player or independently when necessary.
• Ability to communicate clearly and succinctly.
• Desire to learn, work hard, and grow with a young entrepreneurial renewable energy company.
• Motivated team player that is operationally focused and exceptionally detail‑oriented.
• Strong ability to self‑manage and deliver on a timely schedule.
• Ability to listen, collaborate, and synthesize various skills, technologies, and problems into a clear set of deliverables.
• Comfort with ambiguity and a continuous learning mindset to stay updated with the latest BI trends and tools.

Bachelor’s degree

2+ years of demonstrated experience working within Service Desk, EDR, systems, cloud, IAM, and SIEM.

2+ years of experience with solar operations and maintenance
Experience in a technical field is strongly desired.

Must have a clean background, driver’s license, and professional demeanor.

2+ years of experience working in an MSP business industry.

• Scottsdale, AZ:
  Relocate before starting work (Required)

Workplace Type: on‑site

Salary Range: $60,000‑$80,000 per year

Employment Type:

Full‑time

Location:

Scottsdale, Arizona, United States