Product Manager, Developer & Tools

Product Manager, Developer Experience & Tools

1 week ago – Be among the first 25 applicants

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting‑edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions are located in Scottsdale, San Francisco, Chicago, or New York and follow a hybrid work model to allow for a more collaborative working environment.

Candidates must independently possess the eligibility to work in the United States. This position does not sponsor employment visas.

The Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross‑functional team to develop a common understanding of the customers’ pain points and passionately solve issues, developing innovative solutions that delight customers.

• Visionary and Strategist – Builds the right cross‑functional team to obtain a common understanding of customer pain points; articulates product strategy and vision across the enterprise.
• Customer Passion and Advocacy – Brings the customer viewpoint to the product design process, actively listening to customer feedback across all touchpoints and channels, then leveraging this feedback into insights and building products that delight and inspire.
• Creative Problem Solver – Works closely with marketing, research, analytics, design and development partners, using technical savvy and customer insights to develop real‑world solutions in a highly collaborative environment.
• Commitment to Risk Management – Oversees the integration of strong risk and security controls and ensures compliance with laws and regulations.
• Technical Understandings – Works directly with technologists to deliver market solutions, clearly defines requirements, grooms user stories, motivates technical teams and partners closely with technology.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

• Documentation Quality & Governance – Owns clarity, consistency, and compliance across all developer‑facing content by defining editorial standards, coordinating cross‑functional reviews, and maintaining a unified documentation strategy.
• Developer Experience & Platform Ownership – Leads the evolution of the documentation platform, manages the vendor relationship, and incorporates developer‑focused features while staying current with API/SDK ecosystem trends.
• Developer Tools & Productivity Enablement – Integrates modern tooling into the docs portal, collaborates with engineering and Dev Rel to streamline the developer journey, and defines metrics to improve onboarding, adoption, and satisfaction.

• Bachelor’s or Master’s degree in computer science, data science, business administration or a related field.
• At least 5 years of experience in product management, developer platforms, or data analytics products.
• Proven experience managing in a cross‑functional environment to achieve common goals.
• Demonstrated experience in design thinking and agile development process and methodology.
• Excellent communication, collaboration, and ability to obtain business case buy‑in across a diverse organization.
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Familiarity with agile development methodologies and tools.
• Excellent listening and execution skills.
• Background and drug screen.

• Prior experience in Fintech/Payments.
• Prior experience in developer‑facing products (Developer Relations, Developer Portal, Sandbox & Testing).
• Understanding of APIs & SDKs in the context of integrations.
• Strong understanding of the “Developer” as a customer persona and ability to build products, solutions, and processes to alleviate developer and…