Application Support

Overview

Opening for Application Support.

Location:

Scottsdale, AZ. Department:
Customer Services. Job Code: AS_.

Please submit your application, resume and salary history to humanr

The Application Support team member serves as the primary support liaison between the company and customer and is responsible for resolving customer-related software questions associated with Computer Guidance’s construction accounting and project management software.

• Analyze situations to distinguish between application and hardware issues and route accordingly.
• Troubleshoot complex software problems utilizing research and testing to provide solutions.
• Monitor, track, and document customer support calls using help desk software.
• Ensure issues are resolved, submitted to development and customer contacted on a regular schedule to relay status.
• Communicate with management to ensure customer resolution, satisfaction, and team objectives are achieved.
• Take the initiative to increase application(s) knowledge by actively pursuing training, developmental work assignments, and completing authorized education programs.

• Bachelor’s Degree in Accounting or equivalent experience.
• 4+ years of analytical support with ERP software; preferably eCMS.
• Construction industry experience is desirable but not required.
• Payroll experience is preferred.
• Intermediate level of experience with core MS Office suite (Outlook, Word, Excel).

• Strong analytical skills dealing with complex software applications
• Extensive accounting knowledge and experience
• Outstanding communication and customer management skills
• Ability to develop and maintain strong business partner relationship
• Ability to work independently and multi-task in a fast-paced environment

Apply now! Click "Apply now!" to download the application. Submit your completed application, along with your resume and salary history, to humanr

• Mid-Senior level

• Full-time

• Information Technology
• Industries Software Development

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