Technical Training Specialist

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

As a Technical Training Specialist on our Global Support team, you will ensure our frontline support professionals are equipped to troubleshoot and resolve complex issues across Axon’s ecosystem. This role blends deep technical learning with engaging instructional delivery. You will immerse yourself in Axon’s cutting‑edge hardware and SaaS platforms, master their technical foundations, and then translate that knowledge into clear, effective training programs.

Your work will directly elevate the technical expertise of our global support teams and help us deliver a world‑class customer experience.

Location:

This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in‑person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.

Reports to:

Sr. Director, Global Services and Support Operations. Direct Reports: N/A. Training Development & Delivery.

• Rapidly learn Axon’s ecosystem (cloud software, networking, IoT devices, integrations) and design scalable technical training programs tailored to multiple support tiers.
• Partner with the Training Manager to lead new hire onboarding, ensuring team members quickly gain the technical knowledge and confidence to support customers effectively.
• Drive Tier 1 upskilling to strengthen troubleshooting foundations and prepare agents for Tier 2 readiness, while delivering product‑specific training to Tier 2 teams on complex products, workflows, and integrations.
• Continuously refine training curriculum to reflect new product capabilities, technical requirements, and learner feedback, driving measurable retention and progression across tiers.

• Develop and maintain quick references, and troubleshooting content, translating complex product concepts into accessible resources.
• Partner with Training Manager, Product and Support SMEs to ensure accuracy, keep content current, and align training with the Support knowledge base for consistency and adoption.
• Design and support skills assessments that validate technical growth, measure knowledge retention, and track progression across tiers.

• Bachelor’s degree in a technical or related field preferred, or equivalent practical experience
• 3‑5+ years of experience in technical training or tiered technical support roles
• Strong ability to learn and teach complex technical concepts (networking, SaaS, IoT, APIs, integrations)
• Deep experience working with multi‑faceted, interconnected ecosystems of hardware, software, and cloud technologies — such as cameras, sensors, or drones.
• Experience delivering technical training in both live and virtual environments
• Excellent communication skills with the ability to simplify highly technical topics for diverse learners
• Familiarity with LMS platforms and Salesforce CRM is a plus
• Experience with Knowledge‑Centered Service (KCS) or AI‑driven knowledge creation is a plus
• Must pass a CJIS background check and maintain CJIS clearance. Handle confidential and highly sensitive information.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay:
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $56,625 in the lowest geographic market and $90,600 in the highest geographic market. The actual base pay is…