Datastore Support Engineer, Software Implementations

Overview

Datastore Support Engineer, Software Implementations — Axon

Join Axon as a Datastore Support Engineer with expertise in cloud solutions to support critical escalated issues and customer requests related to Axon Datastore, focusing on law enforcement and the Axon Records and Standards products.

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
• Develop and prepare SQL queries to assist Law Enforcement customers with their reporting needs
• Provide front line datastore support to Axon Records and Standards customers while logging detailed notes on each customer interaction
• Collaborate with customers to identify the urgency of tickets/requests and prioritize them across engineering teams
• Research, diagnose, troubleshoot and identify solutions to tackle Axon RMS system issues, specifically related to our Axon Datastore
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Develop knowledge base articles on top issues
• Report bugs and trends to the necessary Axon teams

• 5+ years of support experience for cloud-based products
• Willingness to learn, self-sufficiency, responsibility, and a positive outlook
• Solid communication skills for both technical and non-technical customers/colleagues
• Experience with relational databases and SQL; ability to write, modify, and troubleshoot SQL queries
• Experience with business intelligence applications (Tableau, Power BI, Crystal Reports)
• Experience with JSON and XML
• Knowledge of computer/server hardware, operating systems, and storage devices
• Ability to work independently with substantial latitude for action while coordinating with a collaborative development team
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Location:

US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, Seattle, Chicago, Austin, Charlotte, or Sterling metro areas)

Travel: up to 10% travel within the U.S.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & mental wellness support
• Learning & development programs
• Snacks in offices

The above job description is not intended as exhaustive of all duties and responsibilities and may be changed at any time in accordance with business needs. Some roles may require eligibility to work in a firearms environment. Axon is an equal opportunity employer promoting justice, equity, diversity, and inclusion. If you require accommodations during the application process, please email  This email is for accommodation requests only.