Professional Services Manager, Dedrone Scottsdale, Arizona, Scottsdale, Arizona

Location:

Scottsdale, Arizona, United States

• Lead end-to-end deployments
  , acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems.
• Coordinate and manage third-party training and integration vendors
  , ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement and operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post-deployment monitoring and escalation
  , ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
• Direct experience deploying hardware/software solutions in complex operational environments
• Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
• Experience working with public safety agencies, particularly law enforcement or security operations
• Project and stakeholder management skills; ability to own a deployment from kickoff to success
• A passion for emerging technology, safety, and customer success
• Willingness to travel heavily and adapt to dynamic customer needs in the field
• Comfortable climbing, working on/from elevated positions, and operating hand tools

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the