Technical Program Manager - Customer Implementations

Technical Program Manager – Customer Implementations

5 days ago Be among the first 25 applicants

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Travel: 25%

Reports to: Director, Program Management

• Technical Project Management
  • Manages all aspects of complex enterprise-grade SaaS product deployments
  • Supports work estimation process in support of program planning activities
  • Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
  • Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
• Discovery
  • Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
• Training
  • Communicate and deliver test plans and training to appropriate internal and external stakeholders
  • Conduct foundational training for customers in a remote or in-person capacity
• Delivery
  • Oversees program-level change management activities in conjunction with client partners and internal stakeholders
  • Participates in the definition of program scope and objectives through research and fact finding
• Cross Collaboration
  • Join Forces with the Product and Engineering team to ensure national and state standards are accurately defined
• Stakeholder Management
  • Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
  • Excellent communication, organization, verbal, written, and interpersonal skills

• 5+ years of experience leading and delivering highly complex programs in a SaaS environment, with demonstrated success in technical program management.
• Proven track record of managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs.
• Deep expertise in delivering complex projects involving cross-functional teams, including sales, engineering, and product.
• Mastery of program/project management tools and methodologies to track, report, and deliver on objectives.
• Advanced communication and presentation skills, with the ability to distill technical concepts for diverse audiences.
• Proficiency in guiding client and internal teams through ambiguity, driving alignment, and executing on shared goals.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the…