Housekeeper, Hospitality ​/ Hotel ​/ Catering

Position Type: Full time

Compensation: $18.00/hour

Location: Papago Motor Hotel - Scottsdale, AZ

Schedule: Schedule will be based on business needs and will be posted in advance. (Days will vary, shift hours between 8:00am to 6:00pm)
* Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The Housekeeper is responsible for maintaining the cleanliness, sanitation, and presentation of guest rooms, corridors, and public areas in accordance with hospitality standards. This position plays a vital role in ensuring guest satisfaction by providing a clean, welcoming, and safe environment, contributing to the hotel's overall guest experience and reputation.

What you'll be doing:

The Housekeeper is responsible for maintaining the cleanliness, sanitation, and presentation of guest rooms, corridors, and public areas in accordance with hospitality standards. This position plays a vital role in ensuring guest satisfaction by providing a clean, welcoming, and safe environment, contributing to the hotel's overall guest experience and reputation.

• Clean, dust, and sanitize guest rooms, bathrooms, hallways, and public spaces following established procedures and checklists.
• Make beds, replace linens, and replenish guest amenities such as towels, toiletries, and beverages.
• Sweep, vacuum, mop, and polish floors as needed.
• Inspect rooms for maintenance issues, damage, or missing items and promptly report to the supervisor.
• Follow proper chemical handling and cleaning supply usage guidelines.
• Remove trash, recyclables, and soiled linens to designated collection areas.
• Maintain housekeeping carts and storage areas in a clean, organized, and stocked condition.
• Comply with health, safety, and sanitation regulations, as well as hotel policies and procedures.
• Use proper two-way radio etiquette at all times when communicating with other employees by radio.
• Greet guests warmly when encountered, offer assistance when appropriate, and maintain professional courtesy in all interactions to enhance the guest experience.
• Respond to guest requests in a professional, timely, and courteous manner. Escalate requests to the appropriate department if necessary.
• Report maintenance issues or safety hazards to the supervisor promptly.
• Assist with special cleaning projects or seasonal deep cleaning tasks.
• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

Supervisory Responsibilities:

• This position does not supervise any employees.
• May also provide cross-training for staff.

About you:

What you'll bring:

• Minimum of 1 year hospitality experience is a plus.
• High school diploma or equivalent preferred.
• Prior housekeeping or janitorial experience in a hotel or hospitality setting preferred but not required.

What we are looking for:

• Ability to follow verbal and written instructions in English (other languages a plus).
• Strong attention to detail and ability to work with minimal supervision.
• Dependable, punctual, and able to maintain professional appearance and demeanor.
• Ability to operate cleaning equipment safely and efficiently.
• Flexible schedule availability, including weekends, holidays, and evenings.

Competencies:

• Customer Service: Demonstrates a guest-first attitude and handles guest interactions positively.
• Teamwork:
  Works collaboratively with other staff to ensure smooth operations.
• Time Management:
  Completes assigned rooms and tasks within required timelines.
• Adaptability:
  Adjusts to changes in priorities or procedures with a positive attitude.
• Integrity:
  Maintains confidentiality and respects guest property at all times.

Work Environment:

• Indoor hotel environment with exposure to cleaning chemicals and occasional outdoor work.
• Fast-paced, high-demand atmosphere with frequent guest interactions.

Physical Demands:

• Regularly required to stand, walk, bend, kneel, and reach.
• Lift, push, and pull objects up to 25-30 lbs. frequently, and occasionally up to 50 lbs.
• Repetitive motion tasks such as mopping, scrubbing, and vacuuming.
• Ability to climb stairs and operate housekeeping carts.
• Extended periods of physical activity during an 8-hour shift.

Total Rewards:

What's in it for you:

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization:

The…