Supervisor Front Desk

Overview

Join to apply for the Supervisor Front Desk role at Hilton Grand Vacations
. Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Scottsdale Links Resort. Don’t miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement. As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience — from check-in to departure.

• Coordinate the Front Office s daily operations by assisting guests with check-in and check-out, and provide support to staff with any questions or guest situations.
• Train and direct new department team members.
• Supervise and ensure the accurate sequencing of events for proper registration and check-out of guests.
• Maintain a daily log of all guests’ opportunities with corrective action steps.
• Follow up on unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow up on credit opportunities during each shift.
• Other duties as assigned by management.

• High school diploma/GED
• Prior related experience
• Ability to read, analyze and interpret complex documents
• Ability to build and interpret business communications and reports
• Basic mathematical skills
• Strong problem-solving abilities and good judgment in guest and business situations
• Excellent interpersonal and service skills
• Ability to resolve conflict, think on their feet, influence, and mentor others

• Associate s Degree/College
• Voice Certification
• 3+ years of related experience
• Prior management/supervisory experience

• Comprehensive health care options, Travel Discounts Program with Hilton hotel rates worldwide, and Employee Assistance Program
• Learning and advancement opportunities
• Generous Paid Vacation Day Program
• Work-life balance and family-friendly benefits
• Daily Pay available

We offer an excellent benefits package to full-time Team Members that include medical, dental, and vision insurance, a 401K plan, PTO, and travel benefits. HGV has been recognized for work-life balance and family-friendly benefits. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable accommodations are provided during the application or interview process. Please contact us to request an accommodation.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Operations
• Industries:
  Hospitality