Intake Coordinator

Healthy Living at Home - Arizona, LLC is searching for a professional and detail-oriented Intake Coordinator to manage all aspects of the patient intake process. The role involves establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes for our Home Health agency in the Scottsdale, AZ area.

The Intake and Scheduling Specialist is responsible for managing all aspects of the patient intake and scheduling process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

• Coordinates daily patient referral and intake operations, and completes all process steps for referrals received/assigned
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements
• Implements work methods and procedures to ensure patients are admitted in accordance with policy
• Establishes and maintains positive working relationships with current and potential referral sources
• Ensures seamless transition of patients to home care by providing coordination of and ensuring staff are available for start of care and evaluation process
• Ensures maximum third-party reimbursement through following procedures for insurance verification and authorization processes
• Verifies insurance eligibility, provides introduction calls to potential patients, follows up on Quality Assurance calls to ensure patient satisfaction, assists with Durable Medical Equipment, and inputs patient frequency and duration for Clinicians
• Builds and monitors community and customer perceptions of the agency as a high-quality provider of services
• Assists to identify opportunities for additional or improved services to meet customer needs by following the chain of command and participating with stand-up activities
• Maintains comprehensive working knowledge of agency’s contractual relationships and ensures that patients are admitted according to contract provisions
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the agency
• Participates in on-call requirements as directed by Supervisor
• Performs other duties as directed by the Supervisor, to support business functions and office functions to ensure continuity of care and services

• One (1) year of experience in health care (Hospice, Skilled Nursing, MD Office, Hospital)
• Demonstrated ability to work alongside a team of professional and administrative personnel.
• Knowledge of corporate business management, governmental regulations, Joint Commission standards, and private payer practices
• Demonstrates good communication, negotiation, and public relations skills both via phone and in person
• Demonstrates autonomy, organization, assertiveness, flexibility, multi-tasking and cooperation in performing job responsibilities in a fast-paced work environment
• Takes pride in work product, learning and completing daily tasks fully

• One (1) year experience in staffing
• Two (2) years of experience in health care
• One (1) year experience Home Health or Hospice Services

Typical functions of this role include standing, sitting and walking a majority of the time. There are occasions when kneeling, stooping, bending or reaching may be necessary. The employee must be able to lift and/or move up to 10 lbs. on a regular basis. There may be occasions in which the employee must be able to lift or move up to 40 lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

NOTE:

This job description is not intended to be all-inclusive. It is intended to describe the general nature and level of work being performed by the employee assigned to this position. An employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. This job description is subject to change as the needs and requirements of the job change.

• Executive

• Full-time

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• Hospitals and Health Care