Patient Services Advocate - Phoenix, AZ

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About

Optum AZ is seeking a Patient Services Advocate to join our team in Phoenix, AZ. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At

Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 N 27th Avenue, Suite 100, Phoenix, AZ, 85027.

About

Optum AZ is seeking a Patient Services Advocate to join our team in Phoenix, AZ. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 N 27th Avenue, Suite 100, Phoenix, AZ, 85027.

We offer 2 - 4 weeks of paid on-the-job training. The hours of the training will be 8:00 AM - 5:00 PM MST from Monday - Friday.

Primary Responsibilities

• Answers 50 - 70 calls from patients, resolving moderate to complex issues
• Schedule and verify appointments in clinical information system
• Verify and update patient demographic and insurance information
• Send and receive tasks to Provider offices to assist patient with access to medical care
• Receive and process; expedite stat and at-risk referrals
• Contact patients to inform of appointment and referral status
• Extreme high volume data entry
• Process and resolve expedited patient complaints
• Review and processing of medication refills
• Proactive response to inquiries from patients, Providers, and internal medical personnel
• Other duties as assigned

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience with electronic medical record systems
• 1+ years of experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Experience with working in healthcare setting (Doctor’s office, acute / long term care facilities, medical insurance company)
• Ability to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime or…