Front Desk, Insurance & Enrollment Kipu Systems Trainer

Description

This role requires traveling at least 2 weeks per month to various clinics across multiple states.

Reporting to the Manager Strategic Implementation, the Front Desk, Insurance & Enrollment Systems Trainer is responsible for delivering high-quality, engaging training for CSC staff and clinic leadership on front-office, enrollment, insurance verifications, billing, and payment workflows within the CMS EMR (KIPU). This role ensures clinic staff understands workflows that support accurate insurance verification and enrollment, compliant billing and effective revenue capture.

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and Continuing Medical Education reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

• Designs and delivers focused training for adult learners using a mix of virtual sessions, hands‑on system practice, guided walkthroughs, and structured didactic instruction to support knowledge retention and real‑world application
• Adjusts training modality and pacing based on learner needs, role complexity, and implementation phase to ensure effective adoption and competency
• Facilitates instructor‑led, virtual, and in‑person training sessions focused on EMR training for front office and clinic staff on enrollment, insurance verification, billing workflows and payment collection processes
• Facilitates onboarding, refresher, and update training for CSCs and clinic managers
• Reinforces standardized workflows, documentation requirements, and state specific processes, and payer specific processes
• Provides go‑live and post‑implementation support during clinic launches, workflow changes, and system updates
• Identifies common training gaps, user challenges, recurring user errors, or workflow breakdowns; escalates workflow or system issues to Strategic Implementation and RCM teams
• Assists with development, maintenance, and updates of training materials, job aids, quick‑reference guides, and competency tools
• Responsible for ensuring training attendance, completion, and competency validation
• Supports change management and adoption efforts by reinforcing best practices and approved workflows across clinics
• Utilizes AI and emerging technologies to optimize training workflows, enabling more time for hands‑on coaching and individualized learner support

• Associates or Bachelor’s degree in healthcare administration, education, or related field or equivalent experience
• Revenue cycle or training certifications preferred
• Experience delivering adult training in healthcare, behavioral health, or EMR systems strongly preferred
• Strong facilitation, presentation, and classroom management skills
• Ability to travel up to 50% of the time
• Ability to work off‑hours when necessary
• Experience training staff on operational or system workflows preferred
• Experience in insurance verification, enrollment, billing or revenue cycle operations preferred
• Experience with KIPU EMR preferred
• Valid Driver License and Motor Vehicle Clearance (clean driving record for 39 months)

• Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
• Manual dexterity using a calculator and computer keyboard
• Frequent and prolonged typing and operation of computer, keyboard and telephones
• Ability to work flexible hours during critical implementation phases
• Ability to travel independently as needed and travel to assigned CMS sites

• Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2
• Intermediate to advanced computer knowledge, including ability to navigate in electronic health records
• Ability to communicate clearly and effectively between all organizational levels and with outside providers
• Ability to coach, train, and motivate employees and evaluate their performance
• General knowledge and aptitude for…