Patient Access Advocate, Mid Shift, Paradise Valley

Company Description

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence.

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit

Patient Access Advocate, FT Mid Shift, Paradise Valley.

Hours:

11:00 AM – 11:30 PM.

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record database, and performing general clerical duties. It is imperative that you consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multitask is a must.

The role includes registration functions such as updating demographics, verifying insurance, collecting point‑of‑service payments, documenting registration information within an electronic system, ensuring accurate account information for clean billing, and performing visit closure activities that may include collecting payment and any needed follow‑up activities. Patient care at the front desk also involves providing highest level of customer service, way finding assistance, and maintaining a welcoming environment.

• Greet patients in a friendly, courteous, and professional manner in both in‑person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow‑up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provide callers with information such as company address, directions to the location, fax numbers, website, and other related information.
• Confirm all paperwork is filled out correctly.
• Ensure the front desk, waiting room, and children’s play area are always clean and presentable.
• Maintain a clean work environment, including duties such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Encourage a friendly and respectful work environment.
• Provide patients and their families with a customer‑focused, friendly, reassuring environment that encourages return visits to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

• Minimum typing speed of 50 words per minute.
• Flexibility.
• Effective communication skills.
• Collaboration skills.
• Patient/Client focus.
• Technical capacity.
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of six months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD‑10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills, including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self‑directed and work with individuals…