Patient Services Specialist

Medical Receptionist - Physical Therapy

Ortho Arizona is hiring skilled Medical Receptionists of all levels to join our elite team of renowned healthcare providers. Whether you’re an entry-level medical receptionist or a seasoned professional, we offer a supportive environment to advance your career while enhancing patient experiences at every touchpoint.

• Pay:
  Starting from $17 per hour
• Location:
  
  Scottsdale (Pima), AZ

• A robust benefits package: medical, dental, vision, basic life, disability, pet insurance; paid time off, holidays, 401(k), wellness reimbursements, and more.
• State‑of‑the‑art facilities and advanced equipment.
• Career development and opportunities for advancement, including specialization and leadership roles.
• A collaborative, supportive culture that encourages open communication and teamwork.

• Answer phone calls promptly, courteously, and helpfully; screen, route calls, and create patient notes in the electronic medical record.
• Serve as the first point of contact: greet, check‑in, check‑out, and provide excellent patient service.
• Manage schedules and assist with insurance verification and other physical therapy insurance requirements.
• Support staff by keeping the front desk organized and running smoothly.
• Assist with indexing patient documents into the correct chart.
• Assist with routing electronic faxes to the appropriate fax folder or uploading to the patient chart.
• Perform other duties as needed during downtime.
• All other duties as assigned.

• Excellent customer / patient service skills.
• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication.
• Ability to perform training on practice management software.
• Willingness to expand knowledge of software as updates occur.
• Follow all standard operating procedures.
• High School diploma or GED required.

• At least one year of medical office experience.
• Bilingual ability is a plus.
• Basic phone handling skills – contact center experience.
• Basic knowledge of insurance plans and the specialty referral process.

Dedicated to serving the Greater Phoenix community since 1994, Ortho Arizona is the largest and most accomplished physician‑owned orthopedic and musculoskeletal care group in Arizona, with more than 200 providers, including over 70 orthopedic specialists, across 25 clinics.

Entry level

Full‑time

Health Care Provider

Medical Practices