Patient Experience Coordinator

Overview

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at

About the Role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator
, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility
- Arizona located in Scottsdale, AZ
, with required travel to other clinics as needed. This is a full-time, onsite position
, working Monday – Friday, 7:30am – 4:30pm
, with a rotating Sunday every three weeks and occasional holiday coverage.

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

• Education & Experience:
  • High school diploma (required);
    Bachelor's degree (preferred).
  • 1–2 years of experience in a customer service, front desk, or administrative assistant role.
  • Healthcare experience is preferred.
• Skills:
  • Bilingual in Spanish is preferred.
  • Proficiency with electronic medical records (EMR) and basic computer skills.
  • Strong communication, organizational, and multitasking abilities.
• Flexibility:
  • Must be able to travel to and support our Chandler or Glendale locations, as needed.
• Hourly Rate: $19.00-$21.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits:
  • Comprehensive healthcare, dental, life, and vision insurance.
  • Generous paid time off (PTO), paid holidays, and a retirement savings program.
  • Further details regarding salary and benefits will be provided during the interview process.

At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.