Ticket Sales Representative

JOB DESCRIPTION
Definition:
Under limited supervision, the Ticket Sales Representative will provide excellent customer service while administering the sale and distribution of game tickets. This job class is treated as FLSA Non-Exempt.

Essential Functions:
Essential functions may include the following tasks, knowledge, skills, abilities and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Tasks:The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in-person and by phone at Salt River Fields at Talking Stick.

• Balance sales receipts and tickets at the beginning and end of each shift.
• Assist customers with ticket purchases, including providing information regarding pricing, availability and seating locations throughout the ballpark.
• Be responsible for the sale and distribution of game tickets and balancing of sales receipts and credit card payments, according to established ticket office policies and procedures.
• Maintain a high-level of customer service in a fast-paced game-day environment.
• Be familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
• Perform duties according to Ticket Office policies and procedures guide.
• Miscellaneous: perform other job related duties as assigned by Ticket Office management.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the culture, customs, traditions, history and government of SRPMIC.
• Knowledge of counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Skill to receive payments by check and credit card.
• Ability to demonstrate excellent customer service skills are required.
• Ability to be a team player who works well with others.
• Ability to work with minimal supervision.
• Ability to lift and carry up to 10 pounds.

Qualifications:

• Ideal candidate will have previous customer service, ticket office, and credit card-handling experience.

Special Requirements:

• Schedules will typically be 10:00 am - 2:00 pm or 10:00 am - 4:00 pm;
  Night games: 4 - 8pm typically.
• Flexible scheduling, however, weekday availability and ability to work 3 shifts a week highly preferred

Job Questions:

During the span February 20 - March 24, are you available to work 10 am - 3 pm?