Client Services Specialist II - Festivals & Greenfield - AXS

Client Services Specialist II - Festivals & Greenfield - AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We’re passionate about improving the fan experience and providing game‑changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, big ideas, and desire to team up with some of the best and brightest in technology and entertainment.

AXS is hiring a Client Services Specialist for our Festival Division in Scottsdale, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front‑line, top‑notch service to our clients.

We’re looking for a proactive, customer‑focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.

• Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
• Develop expertise on all products/services, remaining current with all new releases.
• Respond to support and service requests from client/venue.
• Facilitate the sharing of best practices, offering advice on events and promotion configuration.
• Track and report on all client interactions to ensure consistent, high‑quality service.
• Troubleshoot and resolve or escalates technical support issues.
• Assist with event and promotion configuration for full‑service clients.

• 2-4 years of live event ticketing and event programming experience in the music industry.
• Expertise in Microsoft Office including Word, Excel & Outlook.
• Proven ability to quickly master new technology.
• Demonstrated excellent written and verbal communication skills.
• A commitment to providing excellent service in a fast‑paced, high‑pressure environment.
• Ability to successfully handle multiple priorities and complete tasks in a timely manner.
• Must be flexible about working nights, weekends, and occasional holidays.

$21.27 – $24 per hour

We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) plan (with 3% employer match), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

• Stage 1: 20‑30 min virtual interview (Recruiter)
• Stage 2:
  Take‑Home Assessment
• Stage 3: 30‑min virtual interview (Hiring Manager)
• Stage 4: 60‑min onsite interview
• Stage 5: 30‑min virtual interview

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and…