Client Care Coordinator

Join to apply for the Client Care Coordinator role at Skin Spirit

Celebrating 20+ years of excellence, Skin Spirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. Skin Spirit is here to ensure you find joy in your skincare journey and happiness in the results you’re looking for.

Department:
Administrative

Employment Type:

Full Time

Location:

Scottsdale

Compensation: $20.00 - $28.00 / hour

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we are always innovation-bringing state-of-the-art equipment and services to our clinics. Join the Skin Spirit experience!

• Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

• High School Diploma or GED required; AA preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of:
  Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Social media experience is a plus
• Excellent, written, verbal and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred but not required

• Prolonged periods of:
  • Sitting at desk and working on a computer
  • Repeating same movements
  • Talking and hearing
• Occasional periods of:
  • Standing, walking, use of hands and fingers, handling or feeling
  • Reaching with hands and arms
  • Climbing or balancing, stooping, kneeling, crouch or crawl
  • Occasionally lift and/or move up to 20 pounds and occasionally lift or move up to 30 pounds

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.

Skin Spirit participates in E-Verify. To learn more please visit e-verify.gov - Employee Rights and Responsibilities.

Skin Spirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We seek to hire on the basis of merit, competence, performance, and business needs.