Operations Coordinator

Requisition

19792

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona’s best employers by Forbes.

SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP’s success is rooted in our employees’ happiness, health, and safety. That’s why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well‑being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day:
  Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long‑term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Assists in planning, organizing, directing, and transferring information within the Distribution Operations Center (DOC) and other numerous internal departments. Interfaces with SRP customers and municipal agencies to coordinate and communicate power restoration efforts. Acts as a single point of contact for customer trouble orders, emergency power restoration communication and after‑hours employee callout for all divisions.

• Understands and identifies SRP equipment on current Distribution and Circuit Maps to aid in making decisions to efficiently dispatch trouble shooters to respond to trouble locations for secondary voltage/service trouble orders, outages, and hazards which supports meeting safety and reliability indicators (SAIDI, SAIFI, etc.).
• Coordinates outage data and timely outage restoration information received from field personnel and Distribution System Operators (DSO) to communicate to SRP customers, internal SRP departments and municipalities.
• Resolves complex customer problems pertaining to power restorations and reliability.
• Assists all SRP departments in investigations pertaining to power outages and reliability which includes accurate research for Customer Services, Key Accounts, Litigation & Claims as well as various other SRP departments for presentation to both internal and external customers.
• Provides critical after‑hours support to Fault Location Operations (FLO) and Distribution Line Maintenance (DLM): crew after hours call outs/work order management (FLO), submit emergency blue stake tickets, material services coordination support.
• Manages, schedules, organizes, prioritizes, and coordinates daily workloads to ensure effective use of manpower to support 24/7 operations – including providing resources to DSOs and Power Dispatch Office (PDO) Participates in evaluating, developing, testing, and training on operating procedures and software tools/applications used in DOC.
• Develops and continually improves proficiency in many information systems, applications and programs including outage management tools (i.e., OMS, ADMS), GIS tools (i.e., Small world), metering tools (i.e., Command Center, AMPY, EAMS, etc.), work order management tools (i.e., WAM), customer information systems (i.e., Phoenix), Microsoft Office.
• Identifies…