Senior Sustainment Engineer, R&D

Requisition

Date:
Mar 3, 2026

Location:

Scottsdale, AZ, US

Department: R&D

This is an onsite position requiring the team member to be onsite 5 days a week.

No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work and are equally committed to creating a healthier environment and planet through our sustainability efforts.

Generous Paid Time Off (PTO):
Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work‑life balance and recharge effectively.

Community Involvement:
West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.

In this role, you will be responsible for Sustainment Engineering tasks for the company’s electromechanical wearable drug delivery devices, as part of the global HW & SW R&D group. As a highly motivated and detail‑oriented Sustainment Engineer you will work autonomously to support ongoing engineering activities through active programs and general product sustainment, with remote guidance and support, as needed. This role is critical in ensuring product reliability, regulatory compliance, and continuous improvement through structured problem‑solving and cross‑functional collaboration.

• Lead device investigations for new and existing devices, solve complex problems.
• Implement corrective actions related to:
  Non‑Conformance Reports (NCRs), Supplier Corrective Action Requests (SCARs), Customer complaints.
• Manage and document PCBA component or material changes, ensuring traceability and compliance.
• Support change impact assessments across engineering, manufacturing, and quality domains.
• Facilitate change controls for Software and Hardware changes, create and support project documentation.
• Support customer interactions to demonstrate system performance.
• Support risk assessments, FMEA/dFMEA and design reviews.
• Support project scoping activities, including time, cost, and resource estimation for new customer programs or development initiatives.
• Other duties as assigned.

• Bachelor’s Degree in Electrical Engineering or equivalent experience is required

• 5+ years of experience in product sustainment or R&D support.
• Experience and knowledge of root cause analysis methodologies (e.g., FMEA, FTA, Fishbone).
• Familiarity with PCBA design and manufacturing processes.
• Proficient with electronic CAD tools (Altium and/or OrCad) and Microsoft Office products.
• Ability to read electronic schematic and work with Oscilloscope and other electronic lab equipment.

• Advanced degree preferred.
• 10+ years of experience in product sustainment or R&D support.
• Multidisciplinary knowledge of electronics and software.
• Working knowledge of regulatory standards (e.g., ISO 13485, FDA, IEC).
• Experience with QMS tools and change control systems.
• Knowledge of C/C++ languages and programming using Embedded C for various SoCs / Microcontrollers in the market is preferred.
• Experience in a highly regulated industry (e.g., medical devices,…