Front Office Coordinator

Do you have dental experience and looking to do something a bit different? Look no more! Join our amazing team of experts at the one of the best dental labs in the country! As one of our two Front Office Coordinators, you will be the critical link between our clients and the lab assisting and supporting clients as they need. Your goal will be to accommodate our client quickly while helping to maintain balance inside the lab.

Our goal as a company is to create long-term partnerships with our clients and we do this by super-serving, supporting, and educating clients on a consistent basis.
This position of Front Office Coordinator requires a good understanding of dental prosthetics, customer service skills, attention to detail and problem-solving skills. Dental lab and/or dental office experience ideal.

• Fielding client/vendor/patient phone calls (questions and requests) handling as much up front as possible.
• Managing client case pick‑ups and deliveries including dispatch for our delivery drivers
• Packing and invoicing dental cases
• Shipping and receiving of cases, supplies etc.
• Ordering teeth and maintaining inventory
• Scheduling and confirming our same day service options (relines/repairs)
• Gathering and attaching case information
• Following up on pending or on hold cases
• Working with workflow and surgery coordinators to accommodate client requests
• Educating clients by answering their questions and providing support materials as needed
• Cross‑training/backing‑up workflow and surgery coordinators

• PTO for holidays/vacation/personal
• Medical (employer contributes)
• Dental
• Vision
• 401K with Match