Concierge - Scottsdale, AZ

Overview

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

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Position: Parking Concierge

• Lot Operations and Auditing: Conduct regular parking lot walks, issue tickets, and perform audits and car counts to ensure accurate vehicle tracking and compliance with parking procedures. Maintain proper and timely vehicle inventory and issue violations, conversion communications, and citations as needed.
• Revenue and Reporting: Oversee money collection, complete accurate log reports of arrivals and operational data, and submit detailed shift reports that reflect tickets issued, money received, and all related paperwork to ensure transparency and accountability.
• Customer Service: Assist customers during payment transactions, including handling cash payments, and provide friendly, helpful service. Address guest needs promptly while maintaining a positive, service-oriented attitude always.
• Facility and Work Area Maintenance: Maintain the cleanliness and organization of the parking lot, attendance booth, and all surrounding areas through regular housekeeping and janitorial duties, ensuring a safe, welcoming, and efficient environment for both guests and staff while supporting the overall presentation and operational success of the site.
• Teamwork and Communication: Maintain clear, professional communication with guests, team members, and partner businesses. Foster a cooperative work environment by building strong relationships with coworkers, other departments, and business partners.
• Appearance and Professionalism: Adhere to PMC's standards of appearance, including wearing the proper uniform and nametag, and ensuring no visible tattoos. Maintain a high level of personal grooming and always present a professional image.
• Safety and Compliance: Follow all PMC policies and safety regulations to promote secure and efficient parking operations. Ensure regular monitoring of parking areas to support guest and employee safety.
• Attendance and Work Ethic: Maintain reliable attendance in alignment with business needs and scheduling requirements. Approach every interaction with a warm, friendly demeanor, and uphold PMC's values through attentive, courteous, and proactive service.
• Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

• Education and Experience: High school diploma or general education degree (GED); customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• Certificates and Licenses: A valid driver’s license and reliable transportation are required, with an acceptable motor vehicle record and the ability to pass and maintain a clean background check. No special certifications are necessary.
• Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Luggage Handling and Safety: Handle guest luggage safely and efficiently, maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and retrievable.
• Physical Demands: Ability to stand, walk, and lift up to 50 lbs for extended periods, in varied weather conditions; flexibility to work nights, weekends, and holidays.
• Work Environment: Work in indoor and outdoor settings, with exposure to weather and noisy environments; regular use of computers and phones.

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal…