Customer Success Manager

📍 Hybrid (Scottsdale, AZ) | Remote considered for the right experience

Are you an experienced Customer Success or Account Management professional who is passionate about building long-term relationships, driving client success, and delivering real value?

Spear Education is looking for a seasoned
Customer Success Manager to take ownership of their client portfolio—guiding dental professionals through every stage of their journey with us.

This is not a transactional customer service role. You’ll be a trusted advisor, a product champion, and a strategic partner, helping dentists get the most out of their membership, reduce churn, and ultimately renew with confidence.

• Own and manage a defined book of business with full accountability for retention and renewals
• Be the go-to partner for your clients, developing personalized engagement strategies that align with their goals.
• Ensure members are fully utilizing the Spear ecosystem—from online learning to hands-on workshops and events.
• Promote registration for Spear’s annual Summit and drive event signups throughout the year.
• Identify cross-sell opportunities and generate internal leads through consultative conversations.
• Proactively manage renewals—before expiration—to maintain strong retention.
• Be an expert in your book of business and why each customer bought in.

• 3+ years of experience in Customer Success, Account Management, or full-cycle sales (subscription, SaaS, or membership-based models strongly preferred)
• Experience with CRM platforms (bonus if you know Gainsight).
• Confidence working in Microsoft Office Suite (Outlook, Excel, Word).
• Proven ability to hit targets and renew clients
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• Excellent communicator—active listener, persuasive speaker, and clear writer.
• High comfort level with phone-based client communication (85% of the role).

Note: This role requires prior experience in a client-facing account ownership or customer success capacity. Candidates without direct experience managing accounts or renewals may not be a fit.

• Be part of a collaborative, mission-driven team improving dental practices nationwide.
• Work in a hybrid environment—flexibility + in-person collaboration - Remote Candidates may also be considered depending on location.
• Contribute to a growing, innovative company at the forefront of dental education.

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Ready to own your customer journey and make a lasting impact?

Apply now and help us create more successful dental practices—one client at a time.