Front Desk​/Member Services Representative

Front Desk/Member Services Representative

Job Category
:
Marketing Sales

Requisition Number
: FRONT
028837

Apply now

• Posted :
  January 22, 2026
• Full-Time

Showing 1 location

Terravita Country Club
Scottsdale, AZ 85266, USA

The Front Desk / Member Services Representative serves as the first point of contact for members and guests, providing exceptional service and support while ensuring accurate records, smooth daily operations, and a welcoming club environment. This role supports the Membership Director, assists members with a wide range of needs, and helps coordinate club activities, events, and communications.

Essential Duties and Responsibilities:

Greet and assist members and guests in a friendly, professional manner

Assist members with account-related needs including password resets, guest passes, profile updates, and booking groups or activities

Answer incoming calls and direct inquiries to the appropriate departments

Maintain accurate club records, including phone lists and member information

Assist the Membership Director with administrative tasks as needed

Support new member orientation, including tours and onboarding assistance

Record daily event attendance counts in spreadsheets

Record daily group counts in spreadsheets

Maintain and update the New Member and New Homeowner lists

Book groups and other non–food and beverage events

Prepare and maintain weekly club schedules and daily Desert Pavilion schedules

Create and maintain weekly rosters and tent cards

Track yearly lists of upcoming club events, including open and closing dates

Manage charge lists and name tags for events

Create and distribute flyers for club events

Manage mailbox kiosks and assist members as needed

Stock and deep clean the Desert Pavilion area

Ensure event spaces are properly set up, including room configurations and tablecloth placement

Manage TV screens and binders for advertising and promotional purposes

Take photos at club events as needed

Handle packages occasionally, up to 50 pounds

Skills and

Qualifications:

• Strong customer service and interpersonal skills
• Excellent organizational skills with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, and Publisher
• Proficiency in Canva
• Ability to work independently and as part of a team
• Ability to lift up to 50 pounds occasionally
• This position is primarily based at the club’s front desk and common areas and may require standing for extended periods, interacting with members throughout the day, and occasional physical tasks related to event setup and package handling.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.