Public Safety Telecommunicator
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listing for:
SRPMIC
Full Time
position
Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Emergency Crisis Mgmt/ Disaster Relief, Bilingual, Interpreter
-
Government
Emergency Crisis Mgmt/ Disaster Relief, Bilingual, Interpreter
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: Public Safety Telecommunicator I
Definition
Definition: Under general supervision of the Public Safety Communications Shift Supervisor receives and dispatches calls and messages for police, fire and/or emergency medical services, maintains radio contact with mobile units, and researches and verifies information requested by public safety staff. Positions in this job class are subject to working evenings, weekends and holidays. This job class is treated as FLSA Non-exempt.
Essential
Functions
Essential Functions
:
Essential functions may vary among positions, but may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.
Receives emergency and non-emergency calls, including enhanced 9-1-1, and non-emergency calls from the community, dispatchers, and public safety agencies via telephone, radio systems and CAD systems.Answers and evaluates incoming calls (by phone or radio) for police or fire/emergency medical services.Determines the priority of the call, sometimes within the first few seconds of conversation, and decides whether units should be dispatched to the scene.Hears and comprehends radio communication, even in adverse conditions including but not limited to the outside noise at the scene where the unit is, background noise at the dispatch location, radio interference from outside sources, and field personnel not speaking clearly or loudly enough.Monitors emergency and general support radio frequencies with police, fire, and corrections personnel.Accurately recalls details and procedures and applies them instantly in emergency situations.Makes sound decisions and quickly reacts positively under stressful conditions which may entail the life or wellbeing of a Community member, general public, or first responder who is in danger.Using a computer or written log, documents the time and nature of each call received, which unit(s) responded, the action taken, and the disposition of the call.Responds to non-emergency inquiries from the public by providing such information as the phone numbers and local department information appropriate to their need, general information regarding traffic tickets, incidents, and accident reports and the responsible officer.Operates the National Crime Information Center (NCIC) computer terminal to enter/request law enforcement information.Contacts, or assists in contacting on-call personnel/other agencies such as housing, SRP water and electrical services, medical air evacuation provider, and child protective services. Notifies a hospital when the medics/ambulance are transporting a patient and ascertain whether the hospital would be able to handle/receive more patients.May testify in court as required regarding decisions made and actions taken.Processes incoming computer messages from other criminal justice agencies and responds with requested information or re-directs callers to the appropriate agency.Keeps current on job specific procedures through training and observing departmental communications memos, directives and general orders.Verifies, enters, updates, and/or deletes the following kinds of information into the Arizona Criminal Justice Information System (ACJIS): missing persons or runaways; stolen, recovered, and/or abandoned vehicles; assists Police Officers in retrieving information from the computer aided dispatch (CAD) system/ACJIS; e.g., a subject’s personal information, description, present/last known address, vehicle, and any prior incidents or contacts with police officers.Ask vital questions and direct callers with pre-arrival instructions to patients and involved parties of fire, medical and police emergencies.Assess callers to interpret, analyze and anticipate situations to resolve problems, provide information, dispatch emergency services or refer callers to other agencies.Operates Enhanced 9-1-1 telephone system including TDD (telephone for hearing impaired) and Emergency Notification System.Participate in training less experienced dispatchers in proper operation of technical systems and performing other job tasks.Performs other job related tasks that facilitate departmental functions, as assigned by the supervisor.Knowledge, Skills, Abilities, and Other Characteristics
- Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima-Maricopa Indian Community.
- Knowledge of the names and locations of homes and businesses in the Community.
- Knowledge of the emergency services and other resources provided by cities adjacent to the Community.
- Knowledge of English usage, spelling, grammar and punctuation.
- Knowledge of general Police and Fire Department operations.
- Knowledge of police, medical, and fire codes and related jargon.
- Skill in recalling details and events in chronological order
- Skill in making decisions under stressful conditions and determining the appropriate priorities.
- Skill in…
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