Customer Success Specialist - Automotive

* Managing client success from onboarding to training, to upsell and renewal, maintaining strong relationships with clients in the SaaS Auto industry.
* Responsible for up to $1M in ARR (50+ accounts, Small to Medium Businesses).
* Serving as an internal advocate throughout the customer lifecycle, empowering customers to maximize value through product adoption while fostering growth
* Managing client expectations for workflow and responsibilities.
* Build strong relationships and maintain frequent engagement with customer sponsors.
* Monitor and analyze account-specific data sets to address potential churn risk and upsell opportunities, present key performance metrics to build the success story, and convey value propositions that ensure customer satisfaction and retention.
* Providing world-class customer service, through organization, urgency and strategy.
* Collaborating effectively with sales, product, data science and peers to maximize the customer experience.
* Ability to self-manage and to work with a small group of peers and clients.
* Be a positive contributor to “the team” in order to maximize Reputation’s short and long-term revenue targets.
* Additional duties as assigned.
* Experience with B2B inside sales/outside sales/business development, renewals, and upsells is a plus.
* Complex problem-solving skills and an analytical mindset is a must, along with a consultative mindset and approach.
* Aligning on customer business objectives and product/service offering.
* Highly detail oriented, self-driven and eager to provide a superior customer service experience.
* Solid Excel and PowerPoint capabilities with the skills to turn data into insights and action.
* Accountable for assisting or managing a number of small to medium size customers with lower ARR