Call Center- Customer Care Specialist - ONSITE at Scottsdale, AZ

Position: Call Center- Customer Care Specialist - ONSITE at Scottsdale, AZ 85256
Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.##
** Job Description
** We are
** Allstate Identity Protection** (formerly, Info Armor), a wholly owned subsidiary of Allstate since 2019.
*
* What we do:

** Personal (digital and financial) Identity Protection, and Restoration.  Our product is a
** proactive identity monitoring service
** that alerts our subscribers at the first sign of fraud and fully restores their identity if a breach occurs.
** Call Center
- Customer Care Specialist - ONSITE at Scottsdale, AZ 85256
***
* Important note:

*** This is a full time
** Onsite opportunity**. Our Contact center is in Dobson Rd,
** Scottsdale, AZ 85256**, next to Top Golf and close to Talking Stick Resort
* Workdays: 5 days per week that will include weekends
* ** Hourly pay: $ 22.11
** Nonexempt. 1.5 times pay for overtime and double time pay for Holiday work
* ** Benefits:** $80 monthly stipend, up to 20 days per year PTO, 9 national holidays medical /dental /vision with HRA/FSAs, and other perks. Free Identity Protection enrollment (employee + immediate family members).
** Regarding Electronic devices in the Call Center:
** Our Customer Care Specialists work in a secure and regulated workspace. The following policies are in place to meet client contractual obligations and ensure the highest level of data security, which is our top priority. These requirements are mandatory and non-negotiable and will apply to the Training Period as well.
* ** No personal electronic devices in the Call Center.
** All cell phones and similar devices must be stored in the lockers provided outside the Call Center for the duration of your shift.
* ** Electronic note-taking only.
** All notes must be entered on the company-provided PC. The use of paper, pens, or any other writing materials is strictly prohibited.
** What you will do as our customer care specialist
*** Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner. Subscribers call when they are going through various issues
** related to potential Identity Theft**
* ** Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues**
* ** Initiation of Zendesk tickets
** for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
* Identify the next steps required for the subscriber through active listening and problem-solving skills.
* Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety
** Required Education/Skills and Experiences
*** High School Diploma or GED
* You are local to Arizona and can commute to our office at
** 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis
*** 2-3 years of customer care experience.
* ** Ability to navigate multiple software applications
*** Availability to work a scheduled shift consistently
* Strong formal oral and written communication skills and ability to communicate clearly
* Highly adaptable and focused on self-development
* High proficiency typing skills and computer comprehension
** Preferred Experience s:
*** One plus years of call center experience
* Experience working in fraud identification and resolution field
* Live Chat experienceAIP
2024##
** Skills
* * Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management##
** Compensation
* * Compensation offered for this role is 17.98 - 26.16 per hour and is based on experience and qualifications.
** Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the…