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Customer Experience Lead – MSP & IT Services

Job in Scottsdale, Maricopa County, Arizona, 85261, USA
Listing for: Insight Investments
Full Time position
Listed on 2026-01-17
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A technology services company is seeking a Customer Experience Specialist to enhance client satisfaction across managed IT services. The ideal candidate will bridge communication between clients and technical teams, manage service delivery, and track satisfaction metrics. Requirements include experience in customer success and familiarity with IT services. Strong organizational skills and exceptional communication abilities are essential. This is an opportunity to advocate for clients while contributing to service quality and improvement initiatives.
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