Community Associate, Customer Service​/HelpDesk

Overview

Community Associate — Address: 10101 N 92nd St,  Scottsdale, Arizona. The world of work is changing—short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want, in over 120 countries across the globe.

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business.

• Arrive a few minutes before the center opens to ensure everything is ready and that cleaners have no missed items.
• Assist customers with requests (e.g., changed WiFi code, package delivery status, directions to meeting rooms, projector setup, coffee recommendations).
• Ensure services are properly charged so invoices are accurate.
• Handle mail processing and follow up with customers about outstanding items via email.
• Support afternoon customer flow, including printing assistance and invoice help; respond to requests in a timely manner.
• Open service tickets for issues such as temperature in meeting rooms and other center needs.
• Coordinate with the Community Manager on next week’s networking event, including writing e-invitations and creating posters for noticeboards.
• Engage with prospects and explain the benefits of joining the IWG community to participate in networking events.
• Assist with directing groups to nearby amenities and ensure the center is tidy at close.

We’re looking for someone who can manage multiple tasks while providing customers with excellent service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast-changing situations.
• Experienced and confident using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

• Work-life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• Eleven paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with a company match.
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers).
• Quarterly bonus plan program, plus an hourly rate of $18.44.
• A bright and inspiring work environment.
• Training and development opportunities aligned with clear career path opportunities.
• A professional workplace community with business casual attire.