Group Sales Manager - Scottsdale, AZ

Overview

ATTENTION MILITARY AFFILIATED JOB SEEKERS — Our organization works with partner companies to source qualified talent for open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please submit your application and follow the next steps. This role is On-Site at the location detailed in the job post.

Full-Time in Scottsdale, AZ — $55k - $60k

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

Sentral serves cities including Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, Seattle, with more coming soon.

Our core values reflect our commitment to our employees: service first, ownership mindset, and continuous improvement. We emphasize personal growth, diversity, ongoing learning and development, leadership coaching, and mentorship in an empowering environment rooted in empathy and growth.

The Experience & Group Sales Manager is a hybrid hospitality and sales-support role responsible for delivering exceptional on-site guest experiences while supporting group, corporate, and extended-stay sales efforts. This role leads the Experience Team, oversees end-to-end guest stays, and serves as a key on-site partner to Corporate Sales, Revenue Management, and property leadership. This is an in-person, on-site position.

• Guest & Resident Experience
• Lead and model five-star hospitality for all guests and residents.
• Oversee the full guest journey: pre-arrival communication, arrival, stay support, and departure.
• Ensure rooms, amenities, and teams are prepared for arrivals and transitions.
• Plan and execute guest and resident events in partnership with Marketing.
• Coach and lead the Experience Team to consistently deliver high-quality service and positive reviews.
• Team & Operations
• Lead, train, and support the on-site Experience Team.
• Ensure effective use of hospitality systems (Guesty, Entrata, Remote Lock, Breezeway, Slack).
• Support SOPs, guest communications, and experience-related processes.
• Coordinate with housekeeping partners to ensure service quality and readiness.
• Group & Corporate Sales Support
• Serve as the on-site liaison between Corporate Sales and community teams.
• Support onboarding and execution of group and corporate accounts.
• Assist with RFPs, booking platforms, rate coordination, and corporate leases.
• Respond to group inquiries, billing questions, and on-site issue resolution.
• Conduct regular audits of third-party sales platforms and listings.

• Minimum
  
  Education Required:
  
  High School/GED
• Job Category:
  Management
• Skills and Experience:
  
  Bachelor’s degree in hospitality management preferred
• Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
• Strong customer service track record and ability to make people feel cared for under stress
• Excellent interpersonal and self-awareness skills, including active listening
• Proficient with communication technology and quick learner of new software
• Excellent written and verbal communication – able to articulate the why of our culture
• Commitment to inclusive and respectful workplaces
• Uncompromising integrity with the ability to manage confidential information and sensitive situations
• Ability to work a flexible schedule, including evenings and weekends

• Stand behind a desk for the majority of an 8-hour shift
• Move body in repetitive motions for extended periods
• Work in spaces that include indoor and outdoor environments
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with others in the building
• Observe details in surrounding areas and on a screen

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued and our residents feel loved.

Location
:
Scottsdale, Arizona

Salary Range
: $45,000-$60,000