Collections Account Manager

Overview

The Portfolio Account Manager is responsible for overseeing and managing a portfolio of 300–900 business and corporate clients. This role ensures exceptional client satisfaction while driving resolution and collection of past-due balances, primarily focusing on accounts carrying outstanding amounts of $10,000 or more.

This individual will work closely with multiple departments, internal partners, and leadership teams to meet portfolio goals and uphold service standards. They may manage high-profile or classified accounts, requiring strong professionalism, sound judgment, and effective problem‑solving in all client interactions.

• Manage a large portfolio of corporate clients while maintaining strong organization and service.
• Collect on past‑due accounts of $10,000+ and serve as the primary client contact.
• Respond to inquiries quickly and professionally and escalate issues as needed.
• Support frontline reps by serving as an escalation point.
• Handle multiple client requests, including purchase orders and ad hoc needs.
• Apply information learned from various scenarios across accounts.
• Schedule and conduct follow‑ups with portfolio clients.
• Collaborate with internal teams and leadership to meet collection goals.
• Pivot quickly to address new or unexpected client issues.