Project Manager, Professional Services Operations

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We explore society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together, connect with candor and care, and seek diverse perspectives from customers, communities, and each other.

Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule.
Reports to: Senior Manager, Professional Services Operations

• Review pipeline deals to confirm the correct services are attached, partnering with Sales and Commercial Operations to resolve issues quickly and drive long-term improvements.
• Prepare, calculate, and validate service estimates, ensuring hours are accurately scoped and aligned with project requirements.
• Equip PSO and Sales teams with training, playbooks, and tools.
• Support other ongoing business needs as they arise.

• Scope, plan, and own end-to-end projects from discovery through rollout with clear milestones, change management, and hands‑on execution.
• Translate complex asks into crisp problem statements, success criteria, and measurable outcomes — then execute.

• Map workflows, document business requirements, and lead improvements to PSO processes and adjacent systems.
• Champion automation and standardization to reduce cycle time and rework.
• Coordinate with IT, Commercial Operations, and Finance on system enhancements and data integrity.

• Build trusted relationships across Commercial Operations, IT, Finance, Customer Success, and Sales.
• Communicate clearly to leadership and frontline teams.

• Bachelor’s degree in a related field or equivalent practical experience.
• 2–4 years in project/program management or operations with end‑to‑end ownership of cross‑functional initiatives.
• Proven track record improving processes, understanding gaps in data, and driving change and impact.
• Strong alignment with Axon Values.

• Familiarity with Excel and Smartsheet or similar.
• Knowledge of Salesforce, Power BI, or other is a plus.
• Practical use of AI‑powered tools to speed analysis, documentation, and execution.

• Consultative and curious—you ask sharp questions, listen actively, and align solutions to real business needs.
• Clear, concise communicator—you simplify complexity for both executives and frontline teams.
• Reliable execution—you handle quick‑turn requests while driving longer‑term projects to completion.
• Bias for action and improvement—you bring structure to ambiguity, think critically, and seek smarter, scalable ways to work.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That’s okay. At Axon, we aim far and think big with a long‑term view because we want to reinvent the world to be safer, better places. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Important Notes:

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a…