Director of Client Services

Headquartered in sunny Arizona, we bring a global perspective to everything we do. At ONE, we specialize in delivering transformational technology and business solutions that drive meaningful impact. With decades of experience developing innovative programs and products—and leveraging next-generation technologies—we help organizations evolve, grow, and stay ahead in an ever-changing world.

We are seeking a skilled and experienced Director of Client Services to join our team. In this role, you will be responsible for building and maintaining long-term relationships with our clients while ensuring their satisfaction with our services. You will work closely with our internal teams to ensure that our clients  needs are met and that all projects are delivered on-time and within budget.

• Build and maintain strong, trusting relationships with key clients, serving as the main point of contact for client inquiries, concerns, and escalations.
• Regularly communicate with clients to ensure their satisfaction and proactively identify opportunities for improvement.
• Conduct market research and analysis to identify industry trends, competitive landscapes, and opportunities for growth.
• Collaborate with leadership to develop comprehensive strategies that meet business objectives and drive revenue growth.
• Coordinate with cross-functional teams (e.g., operations, marketing, project management) to ensure seamless project execution.
• Monitor project progress and budget adherence, making necessary adjustments to meet client expectations.
• Establish, standardize and track key performance indicators (KPIs) to measure operational performance as well as success of strategic initiatives.
• Work closely with the sales and marketing teams to identify potential clients and expand the client base.
• Maintain accurate client records, update databases, and complete necessary paperwork associated with client services activities.
• Educate clients on new features, updates, and best practices related to the company s products or services
• Other related duties as assigned

• Bachelor’s degree in business administration, marketing, or a related field.
• 5+ years of proven experience in client services, account management, or business development, preferably in a relevant industry.
• Strong leadership and team management skills, with a track record of motivating and developing high-performing teams.
• Exceptional communication and interpersonal abilities to effectively interact with clients and internal stakeholders.
• Strategic thinker with the ability to formulate and implement innovative business strategies.
• Analytical mindset and proficiency in data analysis tools to derive actionable insights.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Adaptability and flexibility to thrive in a dynamic and fast-paced environment

• Exclusive Team Member Travel Discounts – Explore the world for less.
• Comprehensive Medical Coverage – Affordable plans to support your health and wellbeing.
• 100% Employer-Paid Dental and Vision Insurance – We’ve got you covered from day one.
• Health Savings Account (HSA) – Includes a generous company contribution.
• 401(k) Retirement Plan – Invest in your future with confidence.
• Life & AD&D Insurance – Both basic and voluntary options available.
• Pet Insurance – Because furry family members deserve care too.
• Covered Parking – Convenience and comfort, rain or shine.
• An Amazing Culture! – Join a team that values innovation, collaboration, and balance.

• Modern, Thoughtfully Designed Workspace – A bright, inspiring environment built for productivity.
• Fully Equipped Onsite Gym – Stay active and energized throughout your day.
• Outdoor Basketball Court – The perfect way to take a break, recharge, and have some fun.

• This position involves prolonged periods of sitting and working at a computer within a typical office or cubicle setting, which may include constant background noise and fluorescent overhead lighting.

* ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.