Director of Operations

Client Summary

• Fast-growing, multi-location dermatology practice with a strong reputation for clinical excellence and patient care
• Offers a unique blend of medical, cosmetic, and research-based services in a modern, well-supported setting
• Led by a nationally recognized physician-entrepreneur with a bold vision for growth and innovation
• Operates with a collaborative, upbeat culture that attracts top-tier talent and fosters professional development
• Investing in strategic expansion, technology adoption, and data‑driven operations to scale impact and elevate the patient experience
• Powered by a high‑performing team of providers and support staff, delivering exceptional outcomes in a competitive market

• Provide direct oversight of daily operations across both locations, ensuring consistency, adherence to SOPs, staff efficiency, and a seamless patient experience.
• Ensure scheduling accuracy and efficiency across all channels, including online, in‑person, and call center operations.
• Maintain standardized, thorough check‑in/check‑out procedures and oversee accurate insurance verification and chart documentation to support billing accuracy.
• Foster a culture of accountability by clearly defining expectations and ensuring consistent adherence to protocols and best practices.
• Encourage ownership, proactive problem‑solving, and collaboration to maintain a high‑performing, patient‑focused team.

• Optimize space utilization and ensure standardized workflows are consistently implemented across locations to support clinical efficiency and patient flow.
• Identify and resolve operational bottlenecks to improve the daily experience for both patients and providers.
• Continuously seek process improvement opportunities that enhance efficiency, reduce friction, and uphold our high standards of care.
• Partner with the Practice Manager to strengthen organizational structure, enforce accountability, and align performance with Clear Dermatology’s standards.
• Define, track, and report KPIs across departments to drive performance and continuous improvement.

• Support recruitment, onboarding, training, and performance reviews in partnership with the Practice Manager.
• Promote a culture of excellence, accountability, and respectful, collaborative communication across all teams.

• Lead the integration and optimization of technology platforms to improve workflow, data tracking, and the patient/provider experience.
• Identify and implement strategic operational enhancements that consider budget impact, workflow optimization, and scalability.
• Collaborate with the Practice Manager and Owner on budgeting, financial planning, and resource allocation.
• Support initiatives that drive cost efficiency and strengthen vendor management.

• Minimum 5 years of experience in an operations or management role within a medical practice or clinical setting
• Proven experience scaling or growing multi‑provider medical practices
• Strong background in billing oversight and front office operations
• Demonstrated ability to create, analyze, and act on performance metrics and business reports
• Familiarity with Advanced
  
  MD, Modernizing Medicine, or similar EMR/PM systems
• Experience in cosmetic medicine, plastic surgery, or other cash‑pay models preferred
• Exceptional communication, leadership, and organizational skills
• High emotional intelligence with the ability to collaborate across functions and roles
• Bachelor’s degree preferred, though not required
• Ability to work on‑site daily at the office and flex between locations as needed
• Positive, upbeat, and optimistic mindset
• Collaborative, solution‑focused, flexible, and proactive problem‑solver
• Honest and loyal, with a strong cultural fit and team‑first mentality
• Capable of working independently and making sound, data‑informed decisions