Associate Customer Development Manager - Amazon

Associate Customer Development Manager – Amazon

Location:

Scottsdale, AZ (Hybrid – 4x week in office) / Seattle, WA (Remote). Travel required up to 10% of time. Job Number 171059.

• Manage the day to day operations of the Amazon business and support the Amazon lead, encompassing product detail page audits, promotion management, ongoing tracking of ratings, reviews, price and availability, and the preparation of all necessary reports, trackers and business review analysis.
• Perform weekly digital shelf audits, managing SEO & keyword optimization to improve product search visibility.
• Manage customer feedback and monitor ratings and reviews sentiment to identify and flag critical issues.
• Drive operational health and proactively track price and availability, monitor Buy Box status, and collaborate with Supply Chain to reduce out of stock issues.
• Execute promotional activities via Vendor Central, owning the uploading, tracking, and ROI analysis to inform future investment strategy.
• Use data analytics tools to create and maintain digital shelf scorecard, reports, and trackers.
• Prepare materials and analysis to support Senior Manager in monthly/quarterly business reviews, ongoing internal updates, and annual planning sessions.
• Work closely with all cross functional partners (Marketing, Media, Finance, Supply Chain) and liaise with Amazon’s Strategic Account Representative to drive business opportunities and timely issue resolution.
• Monitor competitive activity and share timely insights and implications with the core digital commerce team.

• Bachelor’s Degree.
• 3+ years of previous work experience.
• Proficiency in Microsoft Office (Word, Excel) or Google Suite (Docs, Sheets, Slides).

• Comfortable with managing in a fast paced and ambiguous environment.
• Knowledge of Amazon Vendor Central strongly preferred.
• Prior Amazon experience strongly preferred.
• Work experience in the skincare or CPG/beauty industry.

Salary Range: $80,000.00 – $ USD. Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit‑sharing, and long‑term incentives for executive‑level roles. Benefits: medical, dental, vision, basic life insurance, paid parental leave, disability coverage, 401(k) with company matching contributions. Additional benefits include 15 vacation/PTO days, 13 paid holidays, and paid sick leave adjusted for role and location in accordance with local laws.

Equal Opportunity Employer. Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

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