Director of Supply Chain Operations

Location:

Phoenix/Scottsdale preferred (Sleep HQ + proximity to AZ ops). Open to remote for exceptional candidates.

Reports to:

CEO (Steven Van Alen)

Comp: $130,000–$150,000 base (DOE) + performance bonus potential

Sleepyhead is the college dream team that believes great sleep unlocks student potential. We’re a student-first sleep brand with 150k+ customers, rapid growth, and a uniquely seasonal demand curve driven by the May–August Back-to-School window. We operate with a “work hard / play hard” culture from Sleep HQ in Old Town Scottsdale, and we’re building the operational foundation for our next chapter, including a major mattress launch planned for 2026.

We’re hiring a Director of Supply Chain / Operations to own day-to-day operations and build the operating system that scales Sleepyhead through peak season and beyond. This leader will take over operational management and increasingly own strategic planning currently supported by the CEO and partners, especially SIOP, forecasting, inventory planning, and supplier/3PL performance.

This is a builder/operator role: you will build upon the existing structure, simplify complexity, and drive accountability across internal stakeholders and external partners.

• Own Sleepyhead’s SIOP cadence: monthly forecast reviews, supply planning, PO timing, and cross-functional alignment with Sales/Marketing and Finance.
• Maintain and continuously improve SIOP dashboards/models (Google Sheets/Excel) that support:
  • SKU-level demand forecasting by month and location
  • Inventory projections and replenishment recommendations
  • Safety stock and reorder point logic
  • Scenario planning (peak season, promotion lift, channel mix, mattress launch ramp)
  • Work confidently inside models: audit formulas, fix logic errors, implement new assumptions, and create clear version control/documentation.
  • Partner with data automation tooling (e.g., Parabola-based ingestion from Shopify/Amazon/3PL) to ensure data quality and reliable refresh cadence.

• Build forecasting that accounts for: SKU-specific trends, seasonality, promotions (Prime Day/BTS), product lifecycle, and channel dynamics (Amazon-heavy).
• Drive a phased PO strategy that reduces overproduction risk while protecting in-stock performance during peak.
• Improve inventory health (aging, long-term storage fees, working capital) and prevent repeats of “full-year PO upfront” mistakes.

• Coordinate production across China and U.S. facilities (AZ + South Carolina), including components (covers/boxes) and finished goods.
• Establish SOPs and quality standards (packaging, labeling, traceability, QC checkpoints), and enforce supplier accountability (OTIF, defect rate, responsiveness).
• Manage critical lead times and ordering windows (Chinese New Year, peak readiness, mattress launch).

• Own 3PL performance management: SLAs, scorecards, escalation paths, and process improvements.
• Optimize inventory positioning and routing logic by SKU and region (not broad allocation rules).
• Ensure Amazon inbound planning is peak-proof: timing, facility constraints (oversized), appointment risk, and carrier strategy.

• Implement operational controls: PO approval workflows, shipment tracking, payment approvals, and a single “source of truth.”
• Build documentation and SOPs to support scale and reduce tribal knowledge.
• Coach and develop junior ops resources (supplier communication, trackers, follow-ups, exception handling).

• Establish one source of truth for inventory/POs/shipments (clean tracker + dashboard integrity).
• Take ownership of existing dashboards/models; audit for logic gaps and implement version control.
• Identify top peak-season risks and put mitigation plans in place.

• Launch a dependable SIOP rhythm with Sales/Marketing input (promo calendar included).
• Implement supplier + 3PL scorecards and SLAs; begin…