Senior Revenue Operations Manager; Mid-Market Segment

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

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We are seeking a highly motivated and data-driven Senior Revenue Operations Manager to support the strategic growth of our Mid-Market / Platform segments, consisting of both new business and upsell/retention motions.

This role serves as an essential partner to sales leadership and cross-functional stakeholders and is responsible for building scalable Rev Ops foundations, delivering actionable insights, and ensuring alignment across go-to-market functions.

The ideal candidate thrives in a builder environment, brings experience supporting complex sales motions, and can translate ambiguity into clear, repeatable operating models while leveraging automation and AI to increase productivity and impact.

• Own the end-to-end customer journey, aligning teams, processes, technology, data, and reporting across the spectrum
• Lead as well as support the evolution of processes and GTM strategy in collaboration with business unit leadership
• Provide day-to-day support to sales leaders and managers with tools, data, and processes to enable rep productivity and segment growth
• Enable data-driven decisions by enhancing visibility into funnel metrics, customer health, and retention
• Align GTM teams around shared processes, KPIs, and systems to improve operational leverage
• Build and maintain accurate and actionable sales reports and dashboards using Salesforce and Sigma (or similar BI tools)
• Analyze sales performance data to identify trends and recommend actionable insights for driving growth and efficiency
• Support regular operating cadences including weekly forecasts, pipeline reviews, and monthly/quarterly business reviews
• Partner with Sales Managers to drive adoption of reporting tools, systems, and standardized processes
• Assist in quota setting, capacity planning, and monitoring key sales performance metrics
• Collaborate cross-functionally to support strategic initiatives and ad hoc projects
• Leverage automation and AI where appropriate to reduce manual effort and shift focus toward higher-value strategic work

• Demonstrated experience building Revenue Operations foundations from scratch, including processes, reporting, forecasting, and system alignment
• Demonstrated experience leading cross-functional transformation involving partners such as Sales Enablement, Finance, and Marketing Operations
• 7+ years of experience in Revenue Operations, Sales Operations, or a closely related GTM operations role supporting complex B2B sales motions
• Demonstrated success supporting complex sales motions utilizing MEDDPICC or a similar sales methodology
• Experience supporting both new business and upsell/retention motions
• Strong analytical skills with a deep understanding of sales metrics and customer journey dynamics
• Proven ability to take high-level direction and convert it into streamlined, scalable system and process builds
• Advanced proficiency with Salesforce; experience with Sigma, Power BI, Tableau, or similar analytics tools
• High proficiency in Excel, including pivot tables, advanced formulas, and data visualization
• Strong communication skills with the ability to distill complex information into clear, actionable insights
• Highly organized, adaptable, and able to manage multiple projects in a fast-paced, evolving environment
• Curiosity and applied experience using AI or automation to increase productivity and operational leverage
• A collaborative,…