Assistant Association Manager

Job Overview

The Assistant Association Manager ("AAM") assists the lead manager(s) in overseeing a portfolio of Commercial Property Owner Association “CPOA” accounts to ensure business is executed in a timely and accurate manner in accordance with the Association governing documents, Mar West policies and procedures, and AZ State law. A successful AAM is a self‑accountable, well‑organized, proactive person who takes pride in their administrative support and works with their leader to ensure the properties within their portfolio are professionally managed.

The AAM will work to establish relationships with vendors, colleagues and owner clients. The Assistant Association Manager "owns" certain operational aspects to ensure compliance and reduce liability. The AAM is responsible for understanding and meeting leader’s expectations related to support on their portfolio. The AAM must remain service‑oriented, accessible and accountable.

$19‑21/hr

• Quickly gain a working knowledge of Mar West systems and networks (including Jenark, Connect, VIVE, Avid, etc.) as trained by Manager and assimilate standard operating policies and procedures.
• Proactive inspection of landscape and other common amenities and timely execution of necessary repair and maintenance activities.
• Correspondence with owners to include requests for maintenance, assessment statements, compliance and violations.
• Gather detailed bids from vendors as needed, review and follow up with vendors. Schedule annual items such as FLS inspections, roof maintenance and tree trimming.
• Draft memos, meeting minutes or other communication to clients as directed.
• Assess and monitor properties; identify opportunities for improved communication or service delivery methods.
• Must have reliable transportation and be able to drive to other work locations.
• Ability to learn, understand and implement property governing documents (CC&Rs, By‑Laws, & Rules) and ensure requirements are followed.
• Practice and adhere to Company Global Service Standards.
• Always conduct business with the highest standards of personal, professional and ethical conduct.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Update all property information such as property profiles, owner contact lists.
• Perform any range of special projects, tasks and other related duties as assigned.

• Strong written and verbal communication skills. Must be an "active" listener who can anticipate issues and strive for mutually satisfactory resolution.
• Working knowledge of Microsoft Applications, especially Word, Excel and Adobe.
• Service oriented mindset, with multi‑tasking abilities and flexible, resilient attitude.
• Must be able to instill confidence in board members and owners by being prepared, knowledgeable and professional.
• Must remain mature and professional under pressure.
• Eager to learn, understand and build a career in this niche industry.

• Undergraduate degree preferred
• A Real Estate License is a plus.
• 2 or more years of association or property management experience preferred.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks in uneven areas.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

• Standard Office Equipment
• Valid Driver's License and State Mandated Vehicle Insurance

• Medical, dental, and vision plans (full time and part time 30+…