Accounts Receivable Specialist

Job Title:

Customer Engagement and Accounts Receivable Specialist

We are seeking a dedicated Customer Engagement and Accounts Receivable Specialist to manage customer relationships post-acquisition, ensuring seamless account setup and billing accuracy. This role involves managing a commercial accounts receivable portfolio, resolving account discrepancies, and facilitating a smooth integration process.

• Serve as the primary point of contact for customers post-acquisition to validate account setup and billing accuracy.
• Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines.
• Manage a portfolio of commercial accounts receivable tied to M&A activity, working to resolve legacy account discrepancies.
• Place and receive customer calls related to past-due balances, providing exceptional service and professional resolution.
• Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors.
• Negotiate and document payment arrangements or settlements when needed, while maintaining positive customer relationships.
• Partner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations.
• Provide insights and feedback to improve onboarding processes and reduce future accounts receivable issues.
• Escalate unresolved or high-risk accounts with clear documentation and recommendations.
• Maintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms.
• Assist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve.
• Conduct skip tracing when contact with a customer has been lost.

• 2+ years of experience in commercial collections or B2B accounts receivable.
• Strong understanding of billing, onboarding, and the contract‑to‑cash lifecycle.
• Proficiency with Microsoft Office Suite and experience using systems such as Get Paid, Salesforce, SAP, or similar ERP/AR platforms.
• Excellent communication and interpersonal skills with a customer‑first mindset.

• College degree or equivalent professional experience.
• Organized, self‑motivated, and capable of managing a high‑volume portfolio.
• Ability to influence resolution and foster strong working relationships.

This position operates in an in‑office, team‑oriented environment with ample opportunities for growth. The company is exploring the implementation of an internal points system for recognition, allowing employees to redeem points for a variety of items ranging from pens to vacations.

This is a Contract to Hire position based out of Scottsdale, AZ.

The pay range for this position is $22.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.