Cups Cafe Team Member

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Cups Café Team Member

Unclaimed Baggage:
Retail

This position requires a professional, positive, friendly presence while interacting with guests in the Café. The main task of this position is to serve our Guests in an efficient manner, while providing exceptional food, service and cleanliness. World Class customer service is a must. Make every effort to ensure that each guest that you come in contact with is having an exceptional shopping and dining experience and if they aren't, understand what you can do to help the situation.

A hospitable attitude and demeanor is crucial to this position.

• Friendly, Hospitable interaction with guests at Cups Café
• Demonstrate knowledge and execution of Alabama Health Code requirements
• Familiarity with full menu
• Prepare food in timely manner
• Take orders accurately and efficiently
• Operate cappuccino machine in timely manner
• Be accountable for completion of daily tasks lists
• Be accountable for completion of deep cleaning task list each day
• Maintain clean working environment at all times as part of Alabama Health Department standards
• Keep product areas full stocked (merchandise coolers, chip rack, etc)
• Correctly demonstrate cash register procedures from opening to closing
• Demonstrate knowledge of company policies and procedures
• All other tasks assigned by management

• Ability to stand for long periods of time
• Ability to work close to cleaning products (e.g. Bleach)
• Ability to work in small space with many staff members
• Light to moderate lifting is required

• 38 hours per week, requiring one to begin as early as 6:30 am and stay as late as 5:30-6:00 pm. Flexibility in scheduling is required.
• Saturdays are required
• All major holidays are also a requirement (excluding Thanksgiving Day and Christmas Day)
• Wednesday and Friday of Thanksgiving Week are required
• Annual Winter & Ski Event (1st Saturday in November) required
• Any special events/promotions are required

Reports directly to Guest Experience and Culture Manager

Unclaimed Baggage is the nation’s only buyer and repurposer of lost luggage, offering a second life to a treasure trove of goods that airlines and other travel/hospitality companies have been unable to reunite with their former owners. It’s a 50,000 square foot brick-and-mortar retail store in Scottsboro, Alabama that draws over a million visitors a year from all 50 states and around the world.

Besides clothing, jewelry, footwear, electronics, eyewear and sporting goods, shoppers might find anything from a kimono to a shrunken head, vintage collectibles or a zebra skin, complete with ears and tail. This one-of-a-kind business has attracted media attention for decades in outlets ranging from The Today Show, The Wall Street Journal, Vogue, The New York Times, Buzz Feed, Discovery Channel and more for its ever-changing array of unique items from around the world, all sold at incredible value.

The company also runs a philanthropic foundation called Reclaimed for Good, providing worldwide charities with millions of dollars’ worth of items like unsellable medical supplies and equipment, clothing, and eyeglasses. In 2020, this family-owned business celebrated its 50th anniversary and successfully launched its first online store. Within days of it’s launch,  welcomed over a million visitors to it’s site, shopping from every state in the country.

Top 10 states by e-commerce customer range from coast to coast every week, showing the strength of this unique brand. Learn about Unclaimed Baggage at  or connect online through Instagram, Facebook and Twitter.

Our Mission is to: “Redeem the lost, unclaimed, and rejected for the glory of God.” We have the stability of our 50+ year history, combined with a highly entrepreneurial mindset, constantly changing and improving for growth. Our principles are rooted in a distinctly Judeo-Christian worldview. We are not perfect and do not always get it right, but we genuinely seek to honor God in all we do.

• Integrity:
  Do the right thing
• Excellence:
  Always reach for better
• Humility:
  Listen and learn
• Service:
  Help others win
• Teamwork:
  Grow stronger together
• Gratitude:
  Choose to be thankful
• Entrepreneurship:
  Make it happen

The duties, responsibilities and requirements presented in this job description should no be construed as an exhaustive list of roles and responsibilities