Retail Associate

Apply for the Retail Associate role at Ross Stores, Inc.

• Success – our winning team pursues excellence while learning and evolving
• Career growth – we develop industry‑leading talent because Ross grows when our people grow
• Teamwork – we work together to solve the hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion, and community – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger, and we strive to be a positive force in our community.

The Retail Associate ensures that customers have a positive shopping experience. The associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The associate is expected to perform a range of functions in all store areas as business needs require and may be requested to perform additional tasks to help achieve customer service and operational goals.

• Practice safety as the number one priority and maintain safety awareness on the sales floor.
• Keep the sales floor clutter‑free, provide clear egress to emergency exits, and report or correct unsafe conditions.
• Treat all customers and associates with respect and courtesy; remain friendly and professional at all times.
• Assists customers – register‑trained, answer questions, and maintain a friendly greeting throughout the store.
• Respond promptly to customer service calls and handle issues courteously, involving store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks, include sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Adhere to the company dress code and maintain a professional appearance.
• Keep the store neat, clean, and organized; perform daily size and recovery per best practice.
• Expedite newly received merchandise to the sales floor, merchandising items per best practice and monthly presentation guidelines.
• Understand Loss Prevention Awareness, Shortage Highway, and merchandise protection standards.
• Demonstrate integrity and honesty, safeguarding confidential, cash, and merchandise information.
• Follow Mark‑Out‑of‑Stock policies and communicate disposals to store leadership.
• Handle cash, check, charge card, and refund transactions accurately, including voids and offline procedures.
• Execute store best practices efficiently, maximizing productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates on stockroom shifts: regularly push, pull, and lift more than 20 pounds.

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This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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